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Code42 Support

Legal Hold reference

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

The Code42 Legal Hold web app allows your legal team to easily create and manage legal holds, place users (custodians) in your Code42 environment under a legal hold, and collect data from legal holds. See the Legal Hold configuration guide for more guidance on using the Legal Hold web app.

To access the Legal Hold web app, select Legal Hold from the application selector in the administration console toolbar.
Note: You must have an on-premises master server to access the Legal Hold web app.

All Legal Holds

All Legal Holds lists the legal holds in your Code42 environment. It allows you to:

  • View all legal holds
  • Filter the list of legal holds by status
  • Deactivate a legal hold

All Legal Holds

Item Description
a Add legal hold Creates a new legal hold.
b Choose status Filters legal holds according to status.
  All Displays all legal holds.
  Active Displays only active holds.
  Inactive Displays only inactive legal holds.
c Name The legal hold name. Click to sort legal holds by name.
d Creator Name Name of the user who created the legal hold. Click to sort legal holds by creator name.
e Date Created Date when the legal hold was created. Click to sort legal holds by creation date.
f Status Status of the legal hold (active or inactive). Click to sort by status.
g Number of Custodians Number of custodians in the legal hold. Click to sort by number of custodians.
h Legal Hold

Name of a legal hold. Click to view details for the legal hold.

i Deactivate Deactivates a legal hold, which deletes the legal hold files. See Configure a legal hold for more information.

Details

From All Legal Holds, click on a legal hold to display Details. It allows you to view and change the following attributes of a legal hold:

  • Name
  • Description
  • Preservation policy
  • Reference fields

Legal Hold Details

Item Description
a Rename Changes the name of the legal hold.
b Action menu

Deactivates or reactivates the legal hold.

Note: Deactivating a legal hold deletes the legal hold files.

c Edit Description Changes the description of the legal hold.
d Edit General Backup settings Changes when backups and file verification scans occur for devices in this legal hold.
e Backup will run Sets when backups run.
f Verify selection every Sets when file verification scans run.
g Edit File Selection Changes which files and folders to include and exclude.
h Included files Selects which predefined categories of files and folders to include.
i Excluded files Selects which predefined categories of files and folders to exclude.
j Edit Filename Exclusions Changes filename extensions to exclude from the legal hold. You can use file extensions or regular expressions.
k All OS Sets exclusions applying to all operating systems.
l Mac Sets exclusions applying to Mac OS X devices only.
m Windows Sets exclusions applying to Windows devices only.
n Linux Sets exclusions applying to Linux devices only.
o Edit Frequency and Versions Changes frequency and version settings for devices in this legal hold.
p Frequency Defines how frequently new versions of a file are backed up.
q Version retention Defines the version retention policy.
r Edit Advanced Settings Changes the advanced settings for devices in this legal hold. We recommend that you do not change these settings.
s Data de-duplication Controls data de-duplication rate.
t Compression

Controls how the CrashPlan service compresses your backup. Compressed backups use less bandwidth and less disk space. Compression does consume some CPU, but not enough to offset overhead due to maxing out your bandwidth or disk.

We recommend leaving compression on because you generally have more CPU available than bandwidth or disk space.

u Encryption enabled Enables or disables encryption.
v Watch file system in real-time Enables or disables the CrashPlan service to constantly monitoring for file changes.
w Back up open files Enables or disables backing up files that are open (in use) at the time of back up.
x Edit Reference fields Changes the External Reference and Notes fields for the legal hold.

Custodians

The Custodians page in the Legal Hold web app allows you to:

  • Place users, also known as custodians, into a legal hold
  • Deactivate custodians
  • View a list of the custodians within a legal hold
  • Collect files from custodians as part of a legal process

Legal Hold Custodians

Collects files from custodians for data collection.

Item Description
a Rename Renames the legal hold.
b Action menu

Deactivates or activates the legal hold.

Note: Deactivating a legal hold deletes the legal hold files.

c Add custodian Places a user under legal hold. A user under legal hold is called a custodian.
d Choose status Filters custodians according to status.
  All Displays all custodians.
  Active Displays only active custodians.
  Inactive Displays only inactive custodians.
e Name

Name of the custodian. Click to sort custodians by name.1

f Devices

Number of devices belonging to the custodian. Click to sort custodians by number of devices. 1

g Data Size

Total amount of data in the custodian's archives. Click to sort custodians by total amount of data.1

h Organization

Name of the custodian's organization. Click to sort custodians by organization name. 1

i Status

Status of custodian. Click to sort custodians by status.1

j Collection Displays the Get Files icon for data collection.
k Custodian Name of a custodian.
l Get Files Opens the Web Restore dialog for data collection.
m Deactivate Deactivates the custodian, which removes the user's legal hold backup set. See Configure a legal hold for more information.
n Reactivate Reactivates the custodian. See Configure a legal hold for more information.

1 You cannot sort the custodians table in Code42 server version 5.4.

Data collection

From Custodians, click Get Files to open a web restore window. Follow the standard web restore process with the following modifications:

Legal Hold web restore data collection

Activity

Activity displays a timeline and description of important events in a legal hold.

File collection activity appears on timeline 24 hours later 
When you collect files from a custodian on legal hold, that action appears on the activity screen of the Legal Hold web app 24 hours later. 

Legal Hold Activity

Item Description
a Rename Renames the legal hold.
b Action menu

Deactivates or activates the legal hold.

Note: Deactivating a legal hold deletes the legal hold files.

c Event time Time of an event.
d Event description Description of an event.
e Event date Date of the an event.
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