Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 5.
Note: This server version is no longer supported.
Beginning with Code42 server version 5.3, the App Downloads screen manages the client versions that are available in your Code42 environment. In the Code42 console, select App Downloads from the navigation menu on the left to manage or download the CrashPlan app.
- System Administrators of Code42 CrashPlan with an on-premises master server can use App Downloads to add client versions to their master server by downloading them directly from Code42, or by uploading client package files obtained from the Code42 support site.
- Administrators and end users of Code42 CrashPlan (previously CrashPlan PROe) and CrashPlan for Small Business can use App Downloads to download the CrashPlan app.
On-premises administrator view
Code42 CrashPlan with on-premises master server only
In the Code42 console, select App Downloads from the navigation menu on the left to view and manage clients.
|a||Auto upgrade devices||
The current setting for Auto-upgrade devices, which is managed from Settings > Server. When enabled, CrashPlan apps in your Code42 environment upgrade when a new client version is available.
|b||Change in settings||Navigates to Settings > Server for managing the Auto-upgrade devices setting.|
|c||Available on your Code42 server||
Lists the client versions stored on your master server's file system. Both the installer and upgrade files are available for all client versions listed.
|d||Operating System||The device operating system for each client.|
|e||Version||Version for each client.|
|f||Build Number||Build number for each client.|
|g||App||Name for each client.|
|h||Download Apps||Downloads the client installer to your local file system.|
|i||Delete||Deletes the client package files from your master server's file system. Both the installer and upgrade files are deleted.|
|j||Upload client package files||Opens a window for uploading client package files to your master server's file system. Compatible client package files can be obtained from Code42.
When possible, Code42 recommends downloading compatible client packages directly from the Newer versions available from Code42 table below.
|k||Newer versions available from Code42||Lists client versions that are compatible with your master server version and available for download from Code42, but which are not currently on your master server's file system.|
|l||Operating System||The device operating system for each client.|
|m||Version||Version for each client.|
|n||Build Number||Build number for each client.|
|o||App||Name for each client.|
The status of a client package. Status messages include:
|q||Downloading||Icon that indicates a client package is currently downloading to your master server.|
Downloads a client package from the Code42 servers and adds it to the file system of your master server. When you add a client package:
Once a client package successfully downloads and validates, it automatically replaces earlier client versions for that operating system and series (4.x or 5.x versions). The newer client version displays in the Available on your Code42 server table, and the older client's upgrade and installer files are deleted from your master server's file system.
|s||Cancel||Cancels download for a client package that is currently downloading, and prevents the package from being added to your master server.|
Upload client package files
Click Upload client package files to browse and select client packages for upload.
|a||Select Files||Opens the file browser for your operating system. You can select and upload Code42 package files (.pkg42) to the master server. When you upload a client package:
Once a client package successfully uploads and validates, it automatically replaces earlier client versions for that operating system and series (4.x or 5.x versions). The newer client version displays in the Available on your Code42 server table, and the older client's upgrade and installer files are deleted from your master server's file system.
|b||Uploading||Icon that indicates a package file is currently uploading to your master server.|
|c||Error||Icon that indicates a package file failed to upload or failed validation.|
|d||Error message||Specific reason that a package file failed to upload or validate.|
|e||Complete||Icon that indicates a package file successfully uploaded and passed validation.|
|f||Done||Closes the Upload client package files dialog and returns to the App Downloads view.|
Cloud and end-user view
When the following users sign in to the Code42 console and select App Downloads, available CrashPlan apps appear for download:
- All users in cloud Code42 environments
- All CrashPlan for Small Business users
- End users in on-premises Code42 environments
|a||Operating System||The device operating system for each CrashPlan app.|
|b||Version||Version for each CrashPlan app.|
|c||Build Number||Build number for each CrashPlan app.|
|d||App||Name for each CrashPlan app.|
|e||Download Apps||Downloads the CrashPlan app to your local file system.|