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Code42 Support

Alerts reference

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

System alerts appear under Alerts. This screen is visible to users with the following roles:

  • SYSADMIN
  • Server Administrator
  • Custom role with admin.system.system_settings permission

For a list of alerts generated by the Code42 environment and how to respond to them, see the Code42 platform Alerts article.

Alerts Overview

alerts overview

Item Description
a Alert count

Count of all currently active alerts, by priority.

Red (left): Critical
Yellow (center): Warning
Black (right): Low

b Action menu Contains available commands, including changing view to display only acknowledged alerts.
c Select / Select All Click the checkbox in the header row to select all alerts in the list. Click the checkbox next to a specific alert to select an individual alert.
d Priority

Alert level:

critical alert Critical

warning alert Warning

low priority alert Low

e Description Explains the reason for the alert. The mouseover for each description displays the description's full text. See the Code42 platform Alerts article to review steps for responding to each alert.
f Reported by The name of the Code42 server that detected and reported the alert.
g When Amount of time that has passed since the alert was generated.

Action menu

Command Description Keyboard Shortcut
Show Active Show only the alerts that are currently active and have not yet been acknowledged. This is the default view. Only available when viewing Acknowledged Alerts. a
Show Acknowledged Show historical alerts that have been acknowledged. Only available when viewing active alerts. k
Acknowledge Mark selected alert as having been seen and hide the alert from the Alerts list. Acknowledged alerts are displayed only when Show Acknowledged is selected. g
Export All Export list items to CSV file. x
Print... Print list. p

CSV export

Export all visible list items to a CSV file by selecting action menu > Export All. If no alert is selected, all alerts in the list are exported.

Field Description

alertEventId

Identifies the number of the alert.
server Indicates name of the Code42 server that detected and reported the alert.
description Describes the reason for the alert.
type Identifies the type of alert.
status Indicates the status of the alert.
  • New: Alert not acknowledged.
  • Archived: Alert acknowledged.
severity Indicates the alert level:
  • Critical
  • Warning
  • Normal
timestamp Displays the time and date the alert occurred.