Upgrade to OS X Mavericks requires reinstallation of the CrashPlan app
Who is this article for?
Incydr, no.
CrashPlan for Enterprise, no.
Code42 for Enterprise, yes.
CrashPlan for Small Business, yes.
This article applies to on-premises authority server version 4.
Note: This server version is no longer supported.
Overview
CrashPlan PROe is compatible with OS X Mavericks (v10.9), but upgrading to OS X Mavericks may affect the Java installation used by the CrashPlan app version 3.6.1 and earlier. Follow the steps below to ensure your backups continue after you upgrade your operating system.
Affects
Devices upgraded to OS X Mavericks running CrashPlan app version 3.6.1 and earlier.
Considerations
When CrashPlan starts, it runs a full file verification scan. It may look like your files are backing up all over again, but CrashPlan is simply verifying the files.
Recommended solution
To resolve the issue, uninstall and reinstall the CrashPlan app.