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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Code42 Support

Upgrade to OS X Mavericks requires reinstallation of the CrashPlan app

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Overview

CrashPlan PROe is compatible with OS X Mavericks (v10.9), but upgrading to OS X Mavericks may affect the Java installation used by the CrashPlan app version 3.6.1 and earlier. Follow the steps below to ensure your backups continue after you upgrade your operating system.

Affects

Devices upgraded to OS X Mavericks running CrashPlan app version 3.6.1 and earlier.

Considerations

When CrashPlan starts, it runs a full file verification scan. It may look like your files are backing up all over again, but CrashPlan is simply verifying the files.

Recommended solution

To resolve the issue, uninstall and reinstall the CrashPlan app.