This article applies to CrashPlan PROe version 4.
In version 4.2 of the Code42 platform, there is a known issue in which an administrator cannot reactivate a user that belongs to a previously deactivated organization. To resolve this issue, instruct the user to sign in on a device associated with that user.
Code42 environments running version 4.2 of the Code42 platform, in the following scenario:
- An administrator deactivates an organization.
- The administrator reactivates the organization.
This action is expected to reactivate users and devices in the organization, but users and devices are not reactivated.
- The administrator cannot directly reactivate users and devices from the administration console.
This issue is resolved in version 4.3.0 of the Code42 platform. If possible, we recommend upgrading to version 4.3.0 or later.
A user can resolve this issue by signing in to a device associated with the user's account. In this situation, signing in reactivates the user's account and the associated device.
To resolve this issue, an administrator can: