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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Other available versions:

Version 6 | Version 5Link: What version am I on?

Code42 Support

Stop and start the enterprise server

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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Other available versions:

Version 6 | Version 5Link: What version am I on?

Overview

This article shows how to restart, start, and stop the Code42 service, which is the service that runs on the enterprise servers in your Code42 environment. Common use cases for restarting (or stopping and starting) the Code42 service include moving a storage server, modifying configuration files in the enterprise server, or performing a requested task with a Customer Champion.

For information about restarting the CrashPlan service on CrashPlan app devices, see Stopping & Starting The CrashPlan app.

Restarting the Code42 Service from the Administration console

  1. Sign in to the administration console on the master server.
  2. Navigate to Destinations > Servers.
  3. For each server:
    1. Select the server to view its details.
    2. Click Action menu > Restart Server to immediately restart the Code42 service for that server.

Restarting the Code42 Service from the Administration console command-line interface

  1. Sign in to your administration console in a web browser.
  2. Double-click the logo in the upper left corner of the administration console.
    The administration console command-line interfaceappears.
  3. Enter one of these commands:
    • To restart the local enterprise server: node.restart
    • To restart a remote enterprise server: node.restart <GUID>
      Replace <GUID> with the GUID of a target enterprise server.

Restarting, stopping, and starting the Code42 Service on the host server

Perform these steps from a GUI or command-line interface on the host server that runs your enterprise server.

Linux

Use these commands in Terminal to stop or start the Code42 service:

Start /etc/init.d/proserver start
Stop /etc/init.d/proserver stop
Restart /etc/init.d/proserver restart

Some Linux systems (such as Debian-based distributions) allow you to process the stop and start triggers with an init.d script.

Windows

From the Windows services menu

Use the Windows Services tool running with administrative privileges to restart, start, and stop the Code42 service:

  1. Open Services.
    • Windows Server 2012 / Windows 8: Press Ctrl+Shift+Esc to open the Task Manager and select the Services tab
    • Windows Server 2008 / Windows 7 / Windows Vista: Click Start and enter services.msc
  2. Right-click Code42 enterprise server and click Stop, Start, or Restart, as appropriate

From PowerShell or the command prompt

Use the Windows PowerShell tool running with administrative privileges to restart, start, and stop the Code42 service:

  PowerShell Command (Run As Administrator) Command Prompt Command
Stop Stop-Service CrashPlanPROServer net stop CrashPlanPROServer
Start Start-Service CrashPlanPROServer net start CrashPlanPROServer
Restart Restart-Service CrashPlanPROServer n/a

OS X

Use these commands in Terminal to stop or start the Code42 service:

Stop sudo launchctl unload /Library/LaunchDaemons/com.crashplan.proserver.plist
Start sudo launchctl load /Library/LaunchDaemons/com.crashplan.proserver.plist