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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Code42 Support

SharePlan Web App Fails To Load Using HTTPS

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Overview

This article explains how to resolve an issue in which users can sign in to the SharePlan web app, but the timeline fails to load any information. The root cause of the issue is that security settings block secure communication that is backed by a self-signed certificate, like the certificate included with the base installation of SharePlan.

Affects

The contents of the SharePlan web app fail to fully load in the following situation:

  • User attempts a secure connection (HTTPS, using SSL) to the SharePlan web app
  • Server running SharePlan is using a self-signed certificate, like the one included with the installation of SharePlan

Recommended solution

Because this issue appears only when loading the SharePlan web app with a self-signed certificate, installing a certificate verified by an external certificate authority will prevent the issue.

  1. Purchase an SSL certificate from the certificate authority of your choice
  2. Install the SSL certificate on your enterprise server

Alternative solution

Instead of using HTTPS, you can avoid this issue by connecting to the SharePlan web app over HTTP instead.

Data passed over an HTTP connection is not encrypted by SSL, so any connections over HTTP cannot be considered secure.

For example:

Secure HTTPS Connection Example:
https://<yourshareplanserver>:4285/shareplan

Non-secure HTTP Connection Example:
http://<yourshareplanserver>:4280/shareplan