This article applies to CrashPlan PROe version 4.
This article explains how to resolve an issue in which users can sign in to the SharePlan web app, but the timeline fails to load any information. The root cause of the issue is that security settings block secure communication that is backed by a self-signed certificate, like the certificate included with the base installation of SharePlan.
The contents of the SharePlan web app fail to fully load in the following situation:
- User attempts a secure connection (HTTPS, using SSL) to the SharePlan web app
- Server running SharePlan is using a self-signed certificate, like the one included with the installation of SharePlan
Because this issue appears only when loading the SharePlan web app with a self-signed certificate, installing a certificate verified by an external certificate authority will prevent the issue.
- Purchase an SSL certificate from the certificate authority of your choice
- Install the SSL certificate on your enterprise server
Instead of using HTTPS, you can avoid this issue by connecting to the SharePlan web app over HTTP instead.
Secure HTTPS Connection Example:
Non-secure HTTP Connection Example: