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This article applies to CrashPlan PROe version 4.

Code42 Support

SharePlan Right-Click Menu Not Appearing In Non-English Windows Installations

This article applies to CrashPlan PROe version 4.


This article describes a known issue in which the SharePlan Windows Explorer right-click menu does not appear. This issue affects devices on which Windows was initially installed in a language other than English.


  • Microsoft Windows environments installed in languages other than English (additional language packs added to English installations of Windows are not affected)
  • The Windows SharePlan app version 4.1.4

This issue is fixed in version 4.1.5 and later of the SharePlan app for Windows.

Recommended solution

To enable the SharePlan right-click menu in non-English Windows installations, upgrade to the latest versions of the Code42 platform and the SharePlan app for Windows.

Alternative solution

The SharePlan web app also provides the functionality available in the right-click menu, including the ability to create plans, share links, and manage plan members. Use the SharePlan web app until you can upgrade your devices to a newer version.