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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Code42 Support

Registration information page does not load

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Overview

When viewing the licensing screen of the administration console, there is a known issue where Registration Information does not load when selected from the action menu. The solution below provides a simple alternative for viewing your registration information.

Affects

Code42 platform version 4.1.4, 4.1.5 and 4.1.5.1

Resolved in 4.1.6
This issue is resolved in version 4.1.6 of the Code42 platform. If possible, we recommend upgrading to version 4.1.6 or later.

Recommended solution

To view your registration information, click Licensing and select View License Information.

View License Information