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Code42 Support

Registration information page does not load

Applies to:
  • CrashPlan PROe


When viewing the licensing screen of the administration console, there is a known issue where Registration Information does not load when selected from the action menu. The solution below provides a simple alternative for viewing your registration information.


Code42 platform version 4.1.4, 4.1.5 and

Resolved in 4.1.6
This issue is resolved in version 4.1.6 of the Code42 platform. If possible, we recommend upgrading to version 4.1.6 or later.

Recommended solution

To view your registration information, click Licensing and select View License Information.

View License Information