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Recover a storage server

Applies to:
  • CrashPlan PROe

Overview

As a troubleshooting step, you can recover a malfunctioning storage server by uninstalling and reinstalling the enterprise server software. Because storage servers rely on your master server for authentication and database information, importing a database dump is not necessary on a storage server.

This process is not applicable for your master server. For information on recovering a master server, see Recovering Your Enterprise server To A Previous State.

Considerations

  • This process recovers your storage server's configuration and relationship to your master server. It does not recover any device archives.
  • This sync process relies on the .identity file of your storage server. If the .identity file is missing or corrupted, contact our Customer Champions for CrashPlan PROe support or CrashPlan PRO support.
    Default location of your enterprise server's .identity file:

Reinstalling your Storage server

Step 1: Uninstall and reinstall the Enterprise server software

  1. Uninstall the enterprise server software.
  2. Reinstall the enterprise server software.

Step 2: Sync the Storage server with the Master server

  1. Sign in to the storage server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the following command: node.sync

The storage server syncs with the master server to recover its configuration and relationship to your master server.

Syncing from your Master server
You can use a storage server's GUID to sync the storage server from your master server:
  1. Sign in to your master server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the following command: node.sync <storage server guid>