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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Other available versions:

Version 6 | Version 5Link: What version am I on?

Code42 Support

Recover a storage server

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Other available versions:

Version 6 | Version 5Link: What version am I on?

Overview

As a troubleshooting step, you can recover a malfunctioning storage server by uninstalling and reinstalling the enterprise server software. Because storage servers rely on your master server for authentication and database information, importing a database dump is not necessary on a storage server.

This process is not applicable for your master server. For information on recovering a master server, see Recovering Your Enterprise server To A Previous State.

Considerations

Reinstalling your Storage server

Step 1: Uninstall and reinstall the Enterprise server software

  1. Uninstall the enterprise server software.
  2. Reinstall the enterprise server software.

Step 2: Sync the Storage server with the Master server

  1. Sign in to the storage server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the following command: node.sync

The storage server syncs with the master server to recover its configuration and relationship to your master server.

Syncing from your Master server
You can use a storage server's GUID to sync the storage server from your master server:
  1. Sign in to your master server's administration console.
  2. Double-click the Code42 logo in the upper left to open the administration console command-line interface (CLI).
  3. Enter the following command: node.sync <storage server guid>