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Code42 Support

Data Balancing Fills Space On Storage Servers

Applies to:
  • CrashPlan PROe

Overview

This article describes a known issue that may cause data balancing to fail or improperly fill disk space on storage servers.

Affects

This issue only impacts Code42 environments that:

  • Have upgraded from CrashPlan PROe version 3.x to Code42 platform version 4.1.4, 4.1.5, or 4.1.5.1
  • Have one or more storage servers
  • Have enabled data balancing
Managed Private Cloud
Code42 has already corrected this issue for all affected Managed Private Cloud customers.

Diagnosing

If your environment is affected by this issue, you may notice data balancing activity fail or store points become filled with archives titled <guid>.OVERWRITTEN.<timestamp>.

The following error message will be written to the com_backup42_app.log:

Caused by: com.code42.exception.DebugRuntimeException: Invalid Source Computer; cannot setup usage:

To view the logs in your Code42 environment:

  1. Sign in to your administration console.
  2. Navigate to Settings > Server.
  3. Click View next to Server Logs.

Recommended solution

Upgrade to version 4.1.6 of the Code42 platform.

Alternative solution

If you are not able to upgrade to version 4.1.6, contact our Customer Champions for CrashPlan PROe support or CrashPlan PRO support.