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Code42 Support

SSO username attribute not found

Applies to:
  • CrashPlan PROe


This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
Username attribute for display name cannot be found Email and Alerts Overview of the administration console
SSO username attribute not found Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.


This alert is triggered when a user attempts to sign in to your Code42 environment with a username that is not recognized by your SSO identity provider.

  • Your SSO identity provider has not been configured correctly to map the user's username to their credentials with your Code42 environment.
  • Your Code42 environment has not been configured correctly to map the user's username to their credentials with your SSO identity provider.

Potential effects

This alert may indicate that your Code42 environment has not been properly configured to use this SSO identity provider. This alert is generated as a response to a user signing in, but it indicates a problem with the SSO configuration on your master server, not with the user. Users cannot sign in to your Code42 environment using this SSO identity provider until this issue is resolved.

Recommended solution

To resolve this alert, correct the SSO attribute mapping settings on your master server:

  1. Sign in to your administration console.
  2. Go to Settings > Security > Single Sign-On.
  3. Select your identity provider.
  4. Confirm the username setting listed under Attribute Mapping.
    • If necessary, correct the username attribute mapping settings in your Code42 environment or identity provider.
    • Other name settings are used as labels, but the key attribute is the username.
  5. Click Save.
  6. Sign in as a test user to confirm the corrected settings.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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