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Code42 Support

SSO identity provider metadata URL unavailable

Applies to:
  • CrashPlan PROe


This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
URL for identity provider cannot be reached Email and Alerts Overview of the administration console
SSO IDP metadata URL unavailable Settings > Notifications of the administration console


Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.


This alert is triggered when your master server cannot communicate with your SSO identity provider.

Potential effects

Users cannot sign in to your Code42 environment using SSO until this issue is resolved.

Recommended solution

To resolve this alert:

  1. Ensure that you have entered the correct network information for your identity provider in the SSO settings on your master server.
  2. Verify that your master server has a network connection to your identity provider and that no network changes (hardware, firewall rules, and so on) are blocking the connection.
  3. Contact your identity provider to ensure that their services are available.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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