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Code42 Support

SSO IDP does not support HTTP POST

Applies to:
  • CrashPlan PROe


This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
Identity provider name does not support HTTP POST Email and Alerts Overview of the administration console
SSO IDP doesn't support HTTP Post Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.


This alert is triggered when your Code42 environment attempts to contact an SSO identity provider that does not support SAML 2.0 HTTP POST binding.

Potential effects

Users cannot sign in to your Code42 environment using SSO until this issue is resolved.

Recommended solution

To resolve this alert, confirm that your identity provider supports SAML 2.0 HTTP POST binding.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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