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Directory sync deactivate

Applies to:
  • CrashPlan PROe


This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
Directory sync deactivation not executed. Too many users were identitfied for deactivation. Check LDAP configuration. Email and Alerts Overview of the administration console
Directory sync deactivate Settings > Notifications of the administration console


Warning - although this alert indicates a serious issue that should be addressed, it does not pose an immediate risk of data loss, security breach, or service interruption. If the problem is not corrected, however, more severe problems could occur.


This alert is triggered when the enterprise server attempts to deactive users as configured in the LDAP active script, but is unable to do so because too many users were identified for deactivation.

Potential effects

  • Users are not deactivated when they should be (due to employee departure, etc.)

Before you begin

You should be familiar with user management with LDAP integration.

Recommended solution

To resolve this alert:

  1. Check your LDAP configuration, especially the LDAP active script
  2. Check the status of your LDAP configuration on your LDAP directory server

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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