Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article explains how to interpret the following alert, and how to respond to the alert.
The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.
|Database export failed on server enterprise server name||Email and Alerts Overview of the administration console|
|Database export failure||Settings > Notifications of the administration console|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.
- The enterprise server configuration is not being backed up
- The internal database of the enterprise server may be corrupted
To resolve this alert:
Contact our Customer Champions for CrashPlan PROe support or CrashPlan for Small Business (previously CrashPlan PRO) support
Acknowledge the alert
The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.