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Code42 Support

Database export failure

Applies to:
  • CrashPlan PROe

Overview

This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
Database export failed on server enterprise server name Email and Alerts Overview of the administration console
Database export failure Settings > Notifications of the administration console

Severity

Critical
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.

Cause

This alert indicates that the daily database dump of the enterprise server's internal database has failed.

Potential effects

  • The enterprise server configuration is not being backed up
  • The internal database of the enterprise server may be corrupted

Recommended solution

To resolve this alert:

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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