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Code42 Support

Admin password unchanged

Applies to:
  • CrashPlan PROe


This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
Administrator user's password is default value Email and Alerts Overview of the administration console
Admin password unchanged Settings > Notifications of the administration console


This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.


  • Unauthorized users, employees, or unknown attackers could gain administrative access to your enterprise server
  • Data loss
  • Data theft
  • Unauthorized actions
  • Unauthorized access to user data
  • Service downtime

Recommended solution

To resolve this alert:

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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