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This article applies to CrashPlan PROe version 4.

Code42 Support

Enterprise Server Does Not Start With Oracle JRE

This article applies to CrashPlan PROe version 4.

Overview

The enterprise server may not start on OS X when the Oracle Java Runtime Environment (JRE) 7 is installed. When this occurs, the administration console does not load, and your browser may continue to display: "Loading... This may take several minutes."

Affects

Enterprise servers running on OS X with the Oracle Java Runtime Environment (JRE) 7

Under the hood

The Oracle JRE 7 does not include the command line tools that the Code42 enterprise server needs to run. However, the Oracle Java Development Kit (JDK) 7 does include the necessary command line tools.

Recommended solution

To resolve the issue, download and install Oracle Java Development Kit (JDK) 7.

  1. Download Oracle JDK 7.
  2. Install JDK 7 on the host OS X server.
  3. Open the Terminal application.
  4. Run the following command to verify that the operating system recognizes Java:
    java -version
    Example expected output:
    Administrators-Mac:~ admin$ java -version
    java version "1.7.0_71"
    Java(TM) SE Runtime Environment (build 1.7.0_71-b14)
    Java HotSpot(TM) 64-Bit Server VM (build 24.71-b01, mixed mode)
    

External resources

Oracle: Java Development Kit 7