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Code42 Support

Corrupt Archive

Applies to:
  • CrashPlan PROe

Overview

This article explains how to interpret the following alert, and how to respond to the alert.

The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.

Alert Text Location
Archive corruption detected on store point: store point name Email and Alerts Overview of the administration console
Corrupt archive Settings > Notifications of the administration console

Severity

Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.

Cause

  • This alert indicates that corrupt archives have been detected on the store point indicated in the alert.
  • If repeated archive corruption alerts occur for the same store point, your storage hardware may be experiencing problems (e.g. bad sectors on hard drives, RAID controllers problems, etc.)

Potential effects

Data in a corrupt archive may not be restorable. Archive maintenance automatically repairs corrupt archives by retrieving missing or corrupt blocks from the device.

Recommended solution

  • If you observe a single alert, no action is necessary—archive maintenance automatically repairs the archive(s).
  • If you observe repeated archive corruption alerts for the same store point, check your storage hardware for problems.

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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