Skip to main content

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Code42 Support

Changing Username Impact To SharePlan User Devices

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Overview

In some circumstances, changing a username from the administration console can cause unexpected behavior on user devices, including:

  • Non-responsive or disabled SharePlan right-click menu in Windows Explorer/Finder
  • Temporary inability to sync or upload files
  • Being signed out of the SharePlan app (Windows only)

If you experience any of these issues after updating a username, this article lists simple solutions to restore all SharePlan functionality.

Affects

SharePlan app version 4.1.6 for Windows, OS X, and Android

Resolved in 4.2.0
This issue is resolved in version 4.2.0 of the Code42 platform. If possible, we recommend upgrading to version 4.2.0 or later.

Recommended solution

To use SharePlan with the new username: