Support has expired
Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to on-premises authority server version 4.
Note: This server version is no longer supported.
Overview
This article explains how to interpret the following alert, and how to respond to the alert.
The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.
| Alert Text | Location |
| System support license has expired. | Email and Alerts Overview of the Code42 console |
| Support has expired | Settings > Notifications of the Code42 console |
Severity
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.
Cause
This alert is triggered when your Code42 environment's support has expired.
Consequences
You will be unable to receive support from our Customer Champions when you experience problems.
Recommended solution
To resolve this alert:
- Purchase additional licenses
Note that support is licensed differently for annual licenses than for perpetual licenses.
Acknowledge the alert
The alert will continue to appear on the Alerts Overview window in the Code42 console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.