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Code42 Support

Data retention in the Code42 secure public cloud (keys on premises)

Applies to:
  • CrashPlan PROe

Overview

This article describes data retention periods in the event of an employee departure or the conclusion of service with Code42.

Affects

Code42 environments with an on-premises master server that also use Code42 secure public cloud storage.

Employee departure

If a user leaves your company or institution, the user’s archives remain active until an administrator in your Code42 environment deactivates the user.

When a user or device is deactivated, the associated archives move to cold storage and follow the retention period for cold storage in your Code42 environment. That means:

  • Archives remain in cold storage for the retention period configured in your administration console. By default, the cold storage period is set to 365 days but it can be customized for all organizations or specific organizations within your Code42 environment.
  • When an archive's retention period is over, it becomes an expired archive. By default, archives remain expired for 20 days, after which they are deleted. The retention period for expired archives can be configured in the administration console.
  • After an archive is deleted, the data is not recoverable.
Deactivating users with LDAP scripting
If you have integrated your Code42 environment with LDAP, you can use scripting to manage user deactivation.

Conclusion of service

If you do not renew your service with Code42, or the service is otherwise terminated:

  • An administrator in your Code42 environment may remove a Code42 secure public cloud destination.
  • Code42 may deactivate your secure public cloud storage. Your users remain active on your master server and archives backed up to onsite storage are unaffected.

After removal of a secure public cloud destination by an administrator in your Code42 environment, or deactivation of your secure public cloud storage by Code42, the associated archives follow the cold storage retention period for the Code42 secure public cloud. That means:

  • Archives remain in cold storage for 14 days. This is a fixed retention period controlled by Code42 and it is not configurable.
  • When the retention period is over, the archives become expired archives. Archives remain expired for 20 days, after which they are deleted. This is a fixed retention period controlled by Code42 and it is not configurable.
  • After an archive is deleted, the data is not recoverable.
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