Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 4.
Note: This server version is no longer supported.
This tutorial describes what to expect when you upgrade your Code42 environment from version 4.1.8 or 220.127.116.11 to version 18.104.22.168 of the Code42 platform. Links to specific upgrade instructions are listed at the end of this article.
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 4.1.8.x to 22.214.171.124 includes changes to the following components. View Code42 platform version 4.2 release notes for details.
Code42 platform version 126.96.36.199 is compatible with the following components.
|Code42 enterprise server||188.8.131.52*|
All operating systems:
|SharePlan mobile app||
* Indicates this version is bundled with Code42 platform version 184.108.40.206
Before upgrading to version 220.127.116.11
Version 4.2.0 introduced changes to the Code42 platform that have implications for the upgrade process.
After upgrading to version 18.104.22.168, you cannot revert or "roll back" your Code42 environment to a previous version.
Make sure all Store Points are online
Version 4.2.0 introduced changes to data storage in your Code42 environment. To ensure that these changes are made during the upgrade, all store points must be connected before you upgrade from 4.1.8.x to version 22.214.171.124. If all store points are not connected before you upgrade, the enterprise server will not start after the upgrade, and you must contact our Customer Champions to proceed.
Before upgrading, all store points in your Code42 environment must be online and visible to the enterprise server on which they reside. If any store points are not connected, the enterprise server will not start after the upgrade, and you must contact our Customer Champions for CrashPlan PROe support or CrashPlan for Small Business support to proceed.
Disable LDAP sync
Version 4.2.3 of the Code42 platform is affected by a known issue related to LDAP sync. In certain circumstances, this issue can cause data loss.
We recommend that you:
Back up the syslog configuration
Enterprise servers configured to use syslog only
If your enterprise server is configured to send logs to a syslog server, make a backup copy of the conf_base.groovy file, which contains the syslog settings. You will use this file to reconfigure syslog after the upgrade is complete.
The location of conf_base.groovy varies based on the operating system:
- Linux: /var/opt/proserver/conf
Applies to enterprise servers installed as root on Ubuntu
- Windows: C:\ProgramData\PROServer\conf
- OS X: /Library/Application Support/CrashPlan/PROServer/conf
After the upgrade is complete, place the conf_base.groovy file back in its original location.
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically. If you have more than one enterprise server, upgrade the master server first.
The upgrade to version 126.96.36.199 may take significantly longer than most enterprise server upgrades. Depending on the size of your environment, upgrading each enterprise server may take as long as 45 to 60 minutes.
Upgrading your devices
Upgrading your Code42 servers to version 188.8.131.52 does not upgrade your CrashPlan app devices. To automatically upgrade your devices, we recommend continuing to upgrade to a later version of the Code42 platform.
Upgrading the SharePlan App on Windows
When upgrading the SharePlan app on Windows devices, the automatic upgrade may take up to 15 minutes to complete. You can restart the SharePlan app service on the affected device to complete the upgrade immediately.
Upgrade and troubleshooting instructions
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.