Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 4.
Note: This server version is no longer supported.
This tutorial describes how to upgrade your Code42 environment from version 4.1.6 to version 188.8.131.52 of the Code42 platform.
Affected Code42 Platform components
The upgrade from 4.1.6 to 184.108.40.206 includes the following upgrades. View 220.127.116.11 release notes for details.
Code42 platform version 18.104.22.168 is compatible with the following components.
All operating systems:
|SharePlan mobile app||
* Indicates this version is bundled with Code42 platform version 22.214.171.124
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.
If you have more than one enterprise server, upgrade the master server first.
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Upgrading your devices
There is no device upgrade for version 126.96.36.199.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Version 4.1.6 To Version 188.8.131.52.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Version 4.1.6 To Version 184.108.40.206.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to our Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade From Version 4.1.6 To Version 220.127.116.11.
If you have any questions about upgrading your Code42 environment, please contact our Customer Champions.