Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 4.
Note: This server version is no longer supported.
This tutorial describes how to upgrade your Code42 environment from enterprise server version 4.1.4 to version 220.127.116.11.
Affected Code42 Platform components
The upgrade from 4.1.4 to 18.104.22.168 includes the following upgrades. View 4.1.5 release notes for details.
Code42 platform version 22.214.171.124 is compatible with the following components.
All operating systems:
|SharePlan mobile app||
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.
If you have more than one enterprise server, upgrade the master server first.
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Upgrading your devices
Devices with the CrashPlan app or SharePlan app upgrade automatically once you enable the device upgrade. We recommend testing the upgrade on a single CrashPlan app or SharePlan app device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.
Once you enable device auto-upgrade, you must restart your master server before your devices can upgrade. When the master server has restarted, devices reconnect to the upgraded master server at a randomized interval of 1–15 minutes. Devices download their upgrades from the master server over TCP port 4280 and upgrade themselves automatically. The randomized re-connect interval means that after the master server comes back online, there may be a delay before all devices have successfully upgraded.
Upgrading CrashPlan devices from 3.6.3
When the CrashPlan app is upgraded from version 3.6.3 to a later version, the CrashPlan app may display the following Software Update prompt on computers running OS X:
To open "java," you need a Java SE 6 runtime.
Would you like to install one now?
You can instruct users to dismiss this prompt by clicking Not Now. See our troubleshooting article for additional details.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Version 4.1.4 To Version 126.96.36.199.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Version 4.1.4 To Version 188.8.131.52.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champion when reporting upgrade issues, is available in Troubleshooting The Upgrade From Version 4.1.4 To Version 184.108.40.206.
If you have any questions about upgrading your Code42 environment, please contact our Customer Champions.