Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to on-premises authority server version 4.
Note: This server version is no longer supported.
This tutorial describes how to upgrade your environment from enterprise server version 4.1.2 to version 4.1.3.
The upgrade from 4.1.2 to 4.1.3 is an upgrade for enterprise servers, SharePlan apps, and SharePlan mobile apps. View 4.1.3 release notes.
Enterprise server version 4.1.3 is compatible with:
- SharePlan app versions: 4.1.3
- SharePlan mobile app versions: 4.1.3
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.
If you have more than one enterprise server, upgrade the master server first.
Upgrading your devices
Devices with the SharePlan app installed upgrade automatically once the administrator enables the device upgrade. We recommend running the upgrade on a single device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.
Once you enable device auto-upgrade, you must restart your master server before your devices can upgrade. When the master server has restarted, devices reconnect to the upgraded master server at a randomized interval of 1-15 minutes. Devices download their upgrades from the master server over TCP 4280 and upgrade themselves automatically. The randomized re-connect interval means that, after the master server comes back online, there may be a delay before all devices have successfully upgraded.
Upgrading your mobile devices
Follow instructions at SharePlan Mobile App Distribution to install version 4.1.3 of the SharePlan app on your mobile devices.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment To 4.1.3.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment To 4.1.3.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade To Version 4.1.3.
If you have any questions about upgrading your enterprise server, please contact our Customer Champions.