Code42 platform system requirements

Overview

The system requirements below apply to the Code42 platform.

Enterprise Server system requirements

Contact us with questions about recommended specifications for your Code42 environment. See our article, Key Considerations When Planning Your Code42 Environment, for more information.

Minimum requirements
The system specifications listed below are the minimum requirements for a production environment.

Master server system requirements

Operating System	Hardware	Software
Linux	8-core x86-64 CPU 16 GB memory Dedicated storage for the Code42 enterprise server application; SSD recommended Storage for endpoint data; standalone storage server(s) recommended	64-bit Linux operating system with kernel 3.2 or later Oracle Java version 7 SysVInit
Windows	8-core x86-64 CPU 16 GB memory Dedicated storage for the Code42 enterprise server application; SSD recommended Storage for endpoint data; standalone storage server(s) recommended	One of the following 64-bit* operating systems: Windows 7 Windows 8 Windows 8.1 Windows 10 (enterprise server version 4.3 or later only) Windows Server 2008 R2 Windows Server 2012 R2 Oracle Java (bundled with the installer)
OS X	8-core 64-bit Intel CPU 16 GB memory Dedicated storage for the Code42 enterprise server application; SSD recommended Storage for endpoint data; standalone storage server(s) recommended	One of the following 64-bit operating systems: OS X Mountain Lion v10.8.5 OS X Mavericks v10.9 OS X Yosemite v10.10 Oracle Java Development Kit (JDK) 7

* Enterprise servers running version 4.1.x support both 32-bit and 64-bit Windows operating systems.

Storage server system requirements

Operating System	Hardware	Software
Linux	8-core x86-64 CPU 16 GB memory Storage for endpoint data	64-bit Linux operating system with kernel 3.2 or later Oracle Java version 7 SysVInit
Windows	8-core x86-64 CPU 16 GB memory Storage for endpoint data	One of the following 64-bit* operating systems: Windows 7 Windows 8 Windows 8.1 Windows 10 (enterprise server version 4.3 or later only) Windows Server 2008 R2 Windows Server 2012 R2 Oracle Java (bundled with the installer)
OS X	8-core 64-bit Intel CPU 16 GB memory Storage for endpoint data	One of the following 64-bit operating systems: OS X Mountain Lion v10.8.5 OS X Mavericks v10.9 OS X Yosemite v10.10 Oracle Java Development Kit (JDK) 7

* Enterprise servers running version 4.1.x support both 32-bit and 64-bit Windows operating systems.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

Administration console requirements

Minimum resolution: 1024x768
Web browser: One of the browsers in the following table (stable versions)

Code42 platform Version	Chrome Versions	Firefox Versions	Internet Explorer Versions	Safari Versions On OS X
4.2 and later	40 and later	35 and later	10 and 11	6.1, 7, and 8
4.1	36 and later	31 and later	10 and 11	6.1, 7, and 8

The administration console does not support mobile web browsers.

End user application requirements

The system specifications listed below are the minimum requirements needed to successfully install the CrashPlan app.

CrashPlan app

OS	Hardware	Software
Windows	1 GHz CPU 1 GB Memory 450 MB free drive space	Windows operating systems: Windows 10 (CrashPlan app version 4.3 and later) Windows 8, 8.1 Windows 7 Server 2012 R2 Server 2012 (CrashPlan app version 4.x through 4.7.x) Server 2008 R2
macOS OS X	1 GHz 64-bit Intel CPU 1 GB Memory 450 MB free drive space	macOS and OS X operating systems: macOS 10.12 (CrashPlan app version 4.5.2 and later) OS X 10.11 (CrashPlan app version 4.3 and later) OS X 10.10 OS X 10.9
Linux	1 GHz x86-64 CPU 1 GB Memory 450 MB free drive space	Kernel version 2.6.32 and later: CrashPlan app version 4.5.x and later 2.6.13 and later: CrashPlan app version 4.4.1 and earlier glibc version 2.9 and later: CrashPlan app version 4.5.x and later 2.4 and later: CrashPlan app version 4.4.1 and earlier cpio Xorg GTK2 SysVInit SWT¹

OS

Hardware

Software

Windows

1 GHz CPU
1 GB Memory
450 MB free drive space

Windows operating systems:
- Windows 10 (CrashPlan app version 4.3 and later)
- Windows 8, 8.1
- Windows 7
- Server 2012 R2
- Server 2012 (CrashPlan app version 4.x through 4.7.x)
- Server 2008 R2

macOS

OS X

1 GHz 64-bit Intel CPU
1 GB Memory
450 MB free drive space

macOS and OS X operating systems:
- macOS 10.12 (CrashPlan app version 4.5.2 and later)
- OS X 10.11 (CrashPlan app version 4.3 and later)
- OS X 10.10
- OS X 10.9

Linux

1 GHz x86-64 CPU
1 GB Memory
450 MB free drive space

Kernel version
- 2.6.32 and later: CrashPlan app version 4.5.x and later
- 2.6.13 and later: CrashPlan app version 4.4.1 and earlier
glibc version
- 2.9 and later: CrashPlan app version 4.5.x and later
- 2.4 and later: CrashPlan app version 4.4.1 and earlier
cpio
Xorg
GTK2
SysVInit
SWT¹

The CrashPlan app requires a graphical user interface (GUI) for use on all operating systems.
¹ This component is packaged with the CrashPlan app.

CrashPlan mobile app

Mobile OS	Version
Android	Android 2.2 and later
iOS	iOS 7.0 and later
Windows Phone¹	Windows Phone 8 Windows Phone 7.5

¹ See end-of-support details.

SharePlan App

SharePlan Mobile App

SharePlan Web App

The SharePlan web app supports the following web browsers (stable versions):

Code42 platform Version	Chrome Versions	Firefox Versions	Internet Explorer Versions	Safari Versions
4.2 and later	40 and later	35 and later	10 and 11	6.1, 7, and 8
4.1	36 and later	31 and later	10 and 11	6.1, 7, and 8

Unsupported operating systems

Operating system	Last supported CrashPlan app version
Windows Vista Service Pack 2	4.7
Windows XP	4.7
Windows Server 2008	4.7
Windows Server 2003	4.2
OS X Mountain Lion 10.8	4.7
OS X Lion 10.7.5	4.7
Mac OS X Snow Leopard 10.6	4.2¹
Mac OS X Leopard 10.5	3.6.4
Mac OS X Tiger 10.4	3.2

¹Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.

Network ports

Enterprise Server ports

Inbound ports

The following table lists the default enterprise server ports. It is best practice to deny inbound traffic at the firewall for any ports not needed by the Code42 configuration.

Port forwarding
You can use port forwarding, also called port mapping, to avoid port conflicts and port restrictions within your Code42 environment and on other networks.

Port(s)	Protocol	Source	Destination	Description
4282	TCP	LAN networks Internet	Your Master server	Backup and sync traffic from internal and external endpoints Statistics and job status from internal and external endpoints
4282	TCP	LAN networks Internet	Your Storage servers	Backup and sync traffic from internal and external endpoints
4280 (http) 4285 (https)	TCP	LAN networks Internet	Your Enterprise server	Access for administration console and web restore to internal and external endpoints

Outbound ports

Specific ips
For specific IPs, sign in with a privileged account or contact our Customer Champions for CrashPlan PROe support or CrashPlan for Small Business (previously CrashPlan PRO) support.

Port(s)	Protocol	Source	Destination	Description
25	TCP	Your Enterprise server	Mail Server(s)	SMTP services
53	UDP	Your Enterprise server	DNS Server(s)	DNS services
123	UDP	Your Enterprise server	NTP Server(s)	NTP services
443	TCP	Your Enterprise server	`code42.com` `crashplan.com`	Online Code42 licensing services
443	TCP	Your Enterprise server	`code42.com`	Managed appliance Upgrades
389 (LDAP) 636 (LDAPS)	TCP	Your Master server	LDAP or Active Directory Server(s)	Integration with LDAP or Active Directory services
1812 1813	UDP	Your Enterprise server	RADIUS Server(s)	RADIUS services

Multi-server deployment ports

Port(s)	Protocol	Source	Destination	Description
4283	TCP	Your Enterprise server	Your Enterprise server	Data balancing between enterprise servers*
4286	TCP	Your Enterprise server	Your Enterprise server	Statistics traffic between enterprise servers*

*On Windows enterprise servers, this port must be enabled for both Public and Private networks.

CrashPlan app ports

Port(s)	Protocol	Source	Destination	Description
4282	TCP	LAN networks	Your Enterprise server(s)	(Default) Communication from the device to enterprise server(s) in private cloud environments
443	TCP	LAN networks	Code42 cloud	Communication from the device to the Code42 cloud
4243*	TCP	Localhost	Localhost	(Default) CrashPlan app connecting to CrashPlan service
4242*	TCP	CrashPlan Device	CrashPlan Device	(Default) Computer-to-computer backups in CrashPlan PROe
1,024 - 14500, 49,000 - 52,000	TCP	CrashPlan Device	CrashPlan Device	(Optional) NAT traversal ranges used for connecting between computers
1900 2869	UDP TCP	CrashPlan Device	CrashPlan Device	(Optional) Standard UPnP ports required for computer-to-computer connections
5351	UDP	CrashPlan Device	CrashPlan Device	(Optional) Standard NAT-PMP port required for computer-to-computer connections

* CrashPlan version 4.3 and later will use a different pair of available ports if the default ports are in use. The ports in use by the CrashPlan service can be found in the app.log file.

SharePlan App ports

Port(s)	Protocol	Source	Destination	Description
443 4282	TCP	LAN networks	Your Enterprise server	Sync traffic from internal endpoints to enterprise server.
4252	TCP	LAN networks	LAN networks	SharePlan app sync traffic directly between internal endpoints