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Code42 Support

Uninstalling The Enterprise Server

Applies to:
  • CrashPlan PROe

Overview

This tutorial explains how to uninstall the Code42 environment on an enterprise server.

This guide removes the enterprise server software. To remove the CrashPlan app from a device, read Uninstalling The CrashPlan App.

Before You Begin

If you have any questions about the uninstallation process, contact our Customer Champions​ for CrashPlan PROe support or CrashPlan PRO support.

Steps

Windows

You can uninstall a Windows enterprise server from the Control Panel.

  1. On your enterprise server, go to Control Panel > Programs > Programs and Features > Uninstall A Program
  2. Choose CrashPlan PROe Server and click Uninstall
  3. If prompted, choose Yes to confirm that you want to uninstall.
  4. If prompted, select Automatically close applications... and click OK to proceed with uninstallation.
  5. When prompted, restart your server to complete the uninstallation.
  6. (Optional) Uninstalling does not remove backup archives or database dumps. You may remove these items by deleting their directories on your file system.

Mac OS X

You can uninstall an OS X enterprise server using the uninstaller that is included with the OS X installation package.

  1. Download the installation package (.dmg file) for the appropriate version of your enterprise server.
    You can find your current version in the administration console under Settings > Server.
  2. Double-click the DMG file to mount it.
  3. Double-click the Trash Can icon to trigger the automated uninstaller.
    OS X Installer Package
  4. Choose Open when prompted to open the uninstaller.
    Security prompt
  5. Click Uninstall.
    Uninstall Confirmation
  6. When prompted, enter your OS X administrative credentials.
    When the uninstaller is finished, a window will display: CrashPlan PRO Server has been removed.
  7. Click Exit to complete the uninstallation.
  8. (Optional) Uninstalling does not remove backup archives or database dumps. You may remove these items by deleting their directories on your file system.

Linux

You can uninstall a Linux enterprise server by running the uninstall script included with the Linux installer package.

  1. Download the installation package (tarball) for the appropriate version of your enterprise server.
    You can find your current version in the administration console under Settings > Server.
  2. Unpack the tarball.
  3. Run the uninstall.sh script with administrative privileges. For example, from the unpacked tarball directory:
    sudo ./uninstall.sh
  4. When prompted, type yes to confirm that you want to uninstall the enterprise server.
    The uninstallation script will stop the server, uninstall the software, and notify you when it is complete.
  5. (Optional) Uninstalling does not remove backup archives or database dumps. You may remove these items by deleting their directories on your file system.