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Code42 Support

Next steps after installing the Code42 platform

Applies to:
  • CrashPlan PROe

Overview

Code42 platform administrators can use this article to quickly locate resources for configuring and managing a Code42 environment. The steps below are optional and provided as suggestions for what to do next after initial installation is complete.

Testing backup & restore

Use the CrashPlan app to verify that your Code42 environment is installed correctly and to familiarize yourself with the backup and restore workflow for users.

Back up

Restore files

  • Restore files from the CrashPlan app.
    • Restoring files from the CrashPlan app is the most common method for restoring files.
    • There are no limits on the amount of data that can be restored at one time with the app.
  • Access files using your mobile device.
    • Access files backed up to a cloud destination from the free CrashPlan mobile app (Android and iOS).
    • Open downloaded files on your mobile device with apps that support the file type.
  • Restore files from the web.
    • Quickly access files backed up to a cloud destination using the administration console.
    • Administrators can configure a data limit for web restores (250 MB by default).
Administrator restore
In addition, administrators with appropriate permissions can restore files for end users; see Managing Your Code42 environment for more information.

Testing file sync & share

Use the SharePlan app to verify that your Code42 environment is installed correctly and to familiarize yourself with the file sync and share workflow for users.

Familiarizing yourself with the Administration console

Explore the administration console.

  • Learn the basics of navigating the administration console.
  • Use the administration console to view, manage, monitor, and configure your Code42 environment.
  • Apply settings across your Code42 environment.

Planning & configuring your environment

Your Code42 environment is structured into organizations, users, and devices. This hierarchy lets you configure and manage settings and data across job functions and in accordance with regulatory needs. It also gives you the ability to quickly address potential data security concerns and legal mandates with minimal disruption to your users.

Adding organizations

Configuring backup policies

Adding users

Deploying the CrashPlan app and SharePlan App

Configuring authentication & directory services

Configuring additional storage

Backing up Enterprise Server database dumps

Use SFTP to back up enterprise server database dumps to another location.

  • Daily database dumps are stored on each store point.
  • We recommend backing up the database dumps to a separate location as part of a disaster recovery plan.

Managing your Code42 environment

Once your Code42 environment is configured and deployed, you can use the administration console to monitor user activity and manage access and retention of data.

Restoring files for users

Restore users' files from the administration console.

  • Restore files for other users as an administrator.
  • Restore to a zip file on your computer.
  • "Push" a restore to the user's device. (CrashPlan PROe only)

Replacing a computer or hard drive

Granting and removing access

Managing storage

Troubleshooting

Foundational concepts

For an understanding of the foundational concepts underpinning the Code42 environment, refer to the articles below.

Security Models
Backups
  • How Backup Works
    An explanation of how CrashPlan analyzes, compresses, encrypts, transmits and stores data.
  • Archive Encryption Key Security
    An in-depth look at each of CrashPlan's encryption key options, as well as other important aspects of your backup's security.

Resources & support

For additional information, you can search our extensive support site or contact our Customer Champion team.