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Code42 Support

Add storage

Applies to:
  • CrashPlan PROe


This tutorial explains how to add storage in the following ways:

  1. Add a new storage server to an existing destination
  2. Add a store point
  3. Add a provider as a destination

For full information on storage and data balancing, please see Destinations reference.


The following features are available for CrashPlan PROe only:

  • Add a storage server
  • Add a provider as a destination

Storage availability with SharePlan
If you have more than one destination in your Code42 environment, SharePlan uses only as much storage as the smallest destination can provide. SharePlan relies on this storage limit to provide high availability of plan data.

Add a Storage server

Before you begin

Add a destination

The steps below assume you are adding a storage server to an existing destination. To add a new destination:

  1. Sign in to the administration console on your master server.
  2. Go to Destinations.
  3. Choose Add a new Destination.
  4. Enter a name for the destination to be displayed to users and throughout the administration console.
  5. Choose Create.
Servers within a destination
All servers within a destination must be on the same LAN or at the same data center.

Verify firewall rules

Servers listen for communication from other servers on TCP 4282. Before adding any servers to your environment, please verify that there are bidirectional firewall rules allowing this communication between servers. All servers must be able to communicate with the master server and vice versa. Servers within a destination must also be able to communicate with each other over TCP 4283 and TCP 4286.

Communication over TCP 443
Configure port forwarding from TCP 443 (external) to TCP 4282 (internal) to allow your servers to communicate with each other over TCP 443.

Verify current Master server version

When adding a storage server, make sure to use the same version of the enterprise server software as your master server. To verify the version of your master server and download the correct installer version:

  1. Sign in to the administration console on your master server.
  2. Go to Settings > Server.
  3. Verify the Current server version.
  4. Download the corresponding installer version.


On the server you'd like to use as a storage server:

  1. Install the enterprise server software.
  2. From the administration console login screen:
    • Enter the required information to create the administrator account.
    • Enter your existing Master License Key.
      This is the same Master License Key as is used on the master server.
  3. Choose Create Account to sign in to the administration console.
  4. Go to Settings > Server.
  5. Enter a Primary and Secondary network address and Save.
  6. From the action menu, select Make Storage Server.
    Don't see make storage server?
    Make Storage Server only appears on clean installs of the enterprise server.
  7. Copy the connection string that is presented.

From the administration console on your master server:

  1. Log in to the administration console on your master server.
  2. Go to Destinations.
  3. Choose the name of the destination where you'd like the new storage server to be added.
  4. From the action menu, select Add Server.
  5. Paste the connection string from the storage server into the Connection String field and click Save.
    Storage server offline
    After saving the connection string, the master server confirms the changes have been saved and the storage server will go offline. After 5 to 10 minutes, the storage server comes back online and is accessible from the master server administration console.

Once the server has been added to your environment, follow the steps below to add one or more store points.

Add a Store point


  1. Go to Destinations > Servers.
  2. Click the name of the server where you'd like to add the new store point.
  3. From the action menu, select Add store point.
  4. Enter a descriptive name for the new store point
  5. Enter the path to the new store point.
    This must be a directory that currently exists on the file system and that the host enterprise server has permission to write to.
  6. (Optional) Enter notes about this store point. These notes are for administrators and might be things like the hardware manufacturer's support info, information about the underlying system, or anything else you think might be useful.
  7. Click Create.

Once you click Create, a directory is created immediately underneath the path you specified in Step 5. For example, if you'd like the store point to reside under the /repository directory, then the server creates a directory called /repository/CrashPlanArchive_mSERVERIDxSPID. E.g.:


This directory is only created at the time of store point creation.

Add a provider as a destination

Most commonly, this configuration is used when a service provider leases storage space to a customer that has their own Code42 environment. The customer has their own master server, which we call the private master, and their own Master License Key. The provider acts as a cloud destination for the customer. In this situation, the provider owns the storage. The master server residing on the provider's site is referred to as the provider master.

Before you begin

Before adding a provider as a destination, verify communication:

  • Between the private master's primary network address and port and the provider master's primary network address and port (bidirectional)
  • From the private master to the provider master on the private master's Website protocol, host and port

Step 1: Provider master: Configure an organization

To configure storage that another Code42 environment can use for backup, the provider must first create a new organization.

From the provider master:

  1. Sign into the console.
  2. Go to Organizations > Add.
  3. Enter a name for the new customer organization.
  4. Check Hosted.
  5. Click Add to create the organization.
  6. From the Organization list view, click the name of the organization you just created.
  7. From the Organization detail view, click Action Menu > Edit.
  8. On the Destinations tab, select the destination(s) you would like to offer to the customer.
  9. Click Save.
  10. Click Action Menu > Share Destinations to display the Provider Key for the new customer organization.
  11. Send the Provider Key to the customer so the customer can begin using your storage as a destination.

Step 2: Private master: Create a destination

From the private master, create a destination consisting of the provider's storage.

From the private master:

  1. Sign into the console.
  2. Go to Destinations > Add to create a new destination.
  3. Enter a name for the new destination.
  4. Check the box next to Provider.
  5. Paste the Provider Key supplied by the storage owner into Provider Key.
  6. Click Create to create the destination.

Step 3: Private master: Enable devices to back up to provider destination

Now that the provider's storage is ready to accept backup data, you must configure your settings on the private master to allow backup to the provider's storage. You can do so in two ways:

Disabling inheritance
If inheritance is disabled for an organization, that organization is not affected by changes to its parent organization.