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Users reference

Applies to:
  • CrashPlan PROe

Overview

This reference guide includes detailed information about managing users and their devices, adding new users, and managing roles.

Users overview

The Users Overview displays the following information about the users in your enterprise.

Users Overview

Item Description Click to view
a Action menu Contains commands available in the user list view.  
b Add user Displays pane in which you enter information to add a user.  
c Selects all the users in the list.  
d Name User's first and last name. Selected user's details
e Share Number of devices registered to this user for SharePlan. Includes SharePlan app and SharePlan mobile app devices. Selected user's details
f Backup Number of devices registered to this user for CrashPlan. Includes CrashPlan app and CrashPlan mobile app devices. Selected user's details
g Used Storage The amount of data this user has stored at all destinations. List of all of the user's device archives and stats, by GUID
h Backup Progress Progress bar representing the amount of data backed up and the amount remaining. Colors represent status:
Green - Backup has occurred recently
Yellow - Warning state (matches number of days specified for warning status)
Red - Critical state (matches number of days specified for critical status)
Selected user's details
i Last Backup Activity Number of days since this computer last backed up. Selected user's details

Action menu

Command Description
Show Active Displays all active users. Not available when active users are displayed.
Show Deactivated Displays all deactivated users. Not available when deactivated users are displayed.
Show Invited Displays all users who have been invited to create accounts, but who have not yet created accounts.
Show Alerts Displays any existing backup alerts for users.
Block Signs out the selected user(s) from all devices and all current administration console sessions. Prevents future sign-in to all of the user's devices and the administration console. Backup continues and archives remain active and stored. Not available when the selected user is currently blocked.
Unblock Unblock currently blocked users. Not available when the selected users are not blocked.
Reset Password Send an email containing a password reset link to the email address associated with the selected user(s).
Export All Export selected item to CSV file. If no user is selected, all users in the list are exported.
Print Print a list of currently selected users. If no user is selected, all users in the list are exported.

CSV export

Export all visible list items to a CSV file by selecting gear.png > Export All. If no user is selected, all users in the list are exported.

Field Description

userId

Identification number of the user.

orgId

Organization where the user resides.
username Login name for the user.
email Email address associated with the user's account.
displayName Name displayed in the administration console for the user.
status Status of a user is active, blocked, or deactivated.
computerCount Number of devices registered to the user.
backupDeviceCount Number of CrashPlan devices associated with the user.
shareDeviceCount Number of SharePlan devices associated with the user.
lastLoginDate Last time the user signed into the administration console.
active

Indicates if the user is active.

TRUE: Active

FALSE: Deactivated

blocked

Indicates if the user is blocked.

TRUE: Blocked

FALSE: Not blocked

warningCount Number of user devices that have not backed up within the defined warning interval in the server settings.
criticalCount Number of user devices that have not backed up within the defined critical interval in the server settings.
targetComputer id
CrashPlan PROe Only
Identification number for the device used for computer-to-computer back up.
selectedFiles Total number of files selected for back up and sync.
selectedBytes

Total number of bytes selected for back up.

lastBackupDate Date when any one of the user's devices backed up.
lastCompletedBackupDate Date when any one of the user's devices had a 100% complete backup.
archiveBytes

Total size of files selected for back up and sync.

todoBytes

Total bytes of data remaining to back up.

todoFiles

Total number files remaining to back up.

Add a new user

You can add users by sending an email invitation, manually entering their information, or by importing user information.

Command Description
Invite Users Send an email invitation to one or more users.
Add Users Add or import users.

Invite users

Use the Invite Users command to send an email invitation to new users. First, select the organization you'd like the user to belong to (CrashPlan PROe only), then invite the user by sending an email invitation.

Invite

Command Description
a Search for a specific organization within your environment
CrashPlan PROe only
b Select an organization for the user
CrashPlan PROe only
c Click to proceed or cancel

File:Staging/DOC-2009/Users/invite-email-annotated.png

Item Description
a Enter email recipients for the email invitation.
b Enter the reply to email to be included on the invitations.
c Modify the subject line for the email invitation, if necessary.
d Modify the default email message, if necessary.
e Click to send emails or cancel.

Add users

Use the Add a New User command to create a new user. First, select the organization you'd like the user to belong to (CrashPlan PROe only), then add the user.

Add a New User

Command Description
a Search for a specific organization within your environment
CrashPlan PROe only
b Select an organization for the user
CrashPlan PROe only
c Click to proceed or cancel

Manually Add Users

Item Description
a Add users one by one. The CrashPlan app must be installed on each user's device(s) in order to back up.
b Add users in bulk by uploading a text file (.CSV).
c Download a sample text file for information on how to format the text file (.CSV).
d Upload the text file (.CSV) containing the users you'd like to add. The desktop application must be installed on each user's device(s) in order to back up.

Detail view

From the user detail view, you can see information about a user's CrashPlan devices, SharePlan devices, or both.

CrashPlan

User Detail CrashPlan

Item Description
a The user's first and last name.
b The user's organization.
c Action menu Displays actions you can perform. You can edit your profile and view deactivated devices.
d Username The user's username.
e Email Address The email address associated with the user's account.
f Last Signed In The last time the user signed into the administration console.
g Plans The number of plans of which the user is a member. Click to view a list of these plans.
h Storage Quota The amount of storage allotted to the user.
i Date Created The date the user profile was created.
j Products Tabs display products for the user's devices. Only displays when more than one product is in use.
k Used Storage The amount of data stored from this user account's devices. Graph shows the past 30 days. Data points are updated once per day.
Click to view a list of all the user's device archives and stats, by GUID.
l Backup Restores Number of restores initiated, files restored, and total bytes restored over the past 30 days.
Click to view Restore History.
m Device Name List of the selected user's devices.
n Last Activity Time elapsed since the last activity for the user's devices.
o Last Backup Activity Backup completion percentage for the user's devices. Progress bar changes color if a device is in an alert state.
p Device Locations

Displays the approximate location of the user's devices, according to the last reported IP address.

q Roles Displays the roles assigned to the user.
r Reference

Displays optional information about the user.

SharePlan

User Detail SharePlan

Item Description
a The user's first and last name.
b The user's organization.
c Action menu Displays actions you can perform. You can edit your profile and view deactivated devices.
d Username The user's username.
e Email Address The email address associated with the user's account.
f Last Signed In The last time the user signed into the administration console.
g Plans The number of plans of which the user is a member. Click to view a list of these plans.
h Storage Quota The amount of storage allotted to the user.
i Date Created The date the user profile was created.
j Products Tabs display products for the user's devices. Only displays when more than one product is in use.
k Device Name List of the selected user's devices.
l Last Activity Time elapsed since the last activity for the user's devices.
m Device Locations

Displays the approximate location of the user's devices, according to the last reported IP address.

n Roles Displays the roles assigned to the user.
o Reference

Displays optional information about the user.

Action menu

Command Description
Edit Edit this user's information, including name, email address, and password.
Show Deactivated Devices Displays all of this user's deactivated devices. Not available when deactivated devices are displayed.
Hide Deactivated Devices Hides this user's deactivated devices. Not available when deactivated devices are currently hidden.
Deactivate Deactivates the user. All associated devices are deactivated. Archives for all associated devices are placed into cold storage.
Block Blocks the user. User is signed out of all devices and all current administration console sessions. Prevents future sign in to all of the user's devices and the administration console. Not available when the selected user is currently blocked.
Unblock Unblock currently blocked users. Not available when the selected users are not blocked.
Make Admin
CrashPlan for Small Business (previously CrashPlan PRO) only
Grants administrative permissions, including the ability to add users, change default and device settings, and restore files on behalf of other users
Change Organization...
CrashPlan PROe
only
Move selected users to a different organization.
Reset Password Reset the selected user's password.
Print Print a list of currently selected users. If no user is selected, all users in the list are printed.

Edit

General

User Detail Edit General

Item Description
a Edit the user's first or last name
b Edit the user's email address
c Edit the user's login name
d Change the user's password
e Edit the user's storage quota

Roles

Available in CrashPlan PROe and SharePlan only

User Detail Edit Roles

Item Description
a Available Roles Roles not currently assigned to the user. These roles are available to be assigned to the user by the admin that is currently logged in. Admins can only grant roles to users if the admin user account is assigned the role. Click a role to display the permissions associated with the selected role.
Go to Settings > Security > Roles to view and configure roles available within the system.
b Current Roles Roles currently assigned to the selected user. Click a role to display the permissions associated with the selected role.
c Add Role Add the selected role(s) to the user account.
d Remove Role Remove the selected role(s) from the user account.
e Currently Assigned Permissions OR Role's Permissions When no role is selected, this field displays all permissions currently assigned to the user account.
When a role is selected from Available Roles or Current Roles, this field displays all permissions associated with the selected role.
f Cancel Revert changes and close the Edit User pane.
g Update User Save changes and close the Edit User pane.

Reference

Code42 platform version 4.3 & later

User Detail Edit Reference

Item Description
a External Reference Specifies optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.
b Notes Specifies optional descriptive information.

Change organization

Available in CrashPlan PROe only

Change Parent Organization

Item Description
a Search Search available organizations
b Organization Select the new parent organization