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Code42 Support

Devices reference

Applies to:
  • CrashPlan PROe

Overview

The Devices page displays a list of all devices within your Code42 environment.

Device overview

The Overview command on the Devices menu displays a list of all the devices you manage in your Code42 environment. On the Overview page you can:

  • Add new devices
  • Click a device name to display that device's details and settings
  • Click the check box next to a device's name to perform operations on the selected computer or device
Devices with multiple entries
A single device is displayed multiple times if either or both of the following conditions are true:
  • The CrashPlan app is installed per user for multiple user accounts
  • The CrashPlan app and SharePlan app are both installed

Device Overview

 

Item Description
a Action menu Display commands for the operations that you can apply to selected items or the entire list.
b Add a new device Download the CrashPlan app or SharePlan app installer for the platform you select.
c Selects all the devices in the list.
d Name Device name
The sort arrow indicates sort order. Click the arrow to switch between ascending or descending.

Note: Devices with a CrashPlan PROe version 3.x archive and a SharePlan version 4.x archive display twice — once for each archive.


Click to view device's details
e Service

Indicates which service the device is using:

  • CrashPlan icon CrashPlan
  • SharePlan icon SharePlan

Click to view device's details

f OS Operating system for this device.
Click to view device's details
g Online Indicates whether or not this computer is connected to an online destination. Colors represent status:
Green - connected
Gray - not connected
Click to view device's details
h Stored
CrashPlan devices only

Total amount of data backed up for this device.
Click to view device's details

i Backup Progress
CrashPlan devices only

Percentage of backup complete and time since last backup:
Green - Device backup: recent
Yellow - Device backup: warning threshold
Red - Device backup: critical threshold
Warning and critical thresholds can be configured at Settings > Server, or in Organization Details.

If a device is backing up to multiple destinations, the overview shows the most severe color. See more details by selecting the device.
Click to view device's details
j Last Backup Activity
CrashPlan devices only
Amount of time since since any backup activity from this device took place.
Click to view device's details
k Restore
CrashPlan devices only
Restore files for the selected device.
Click to view web restore

Action menu

Command Description
Show Active Displays all active devices. Not available when active devices are currently displayed.
Show Deactivated Displays all deactivated devices. Not available when deactivated devices are currently displayed.
Show Alerts Displays all devices with an alert status.
Pause Backup
CrashPlan devices only
Pauses backup for a selected device.
Resume Backup
CrashPlan devices only
Resumes a backup that has been paused for a selected device.
Restart Backup Engine
CrashPlan devices only
Restarts the backup engine for a selected device.
Scan Folders
CrashPlan devices only
Trigger the file selection verification scan to begin immediately for a selected device.
Block

Signs the user out of the selected device(s) and prevents future sign-in until the device is unblocked.

  • CrashPlan: Back up continues and archives remain active and stored.
  • SharePlan: Syncing with the enterprise server ceases. If files and folders have already synced to a device with SharePlan, the files and folders are not deleted and can still be viewed and edited as normal.platform4}} ceases. If files and folders have already synced to a device with SharePlan, the files and folders are not deleted and can still be viewed and edited as normal.

This option is not available when the selected user is currently blocked.

Unblock Unblock a currently blocked user. Not available when the selected users are not currently blocked.
Export All Export selected item to CSV file. If no user is selected, all users in the list are exported.
Print Print a list of currently selected users. If no user is selected, all users in the list are printed.

Add a new device

Select the service you want to install on the new device, followed by the device's platform. The installer automatically begins downloading.

Add a new device download

CSV export

Export all visible list items to a CSV file by selecting action menu > Export All. If no device is selected, all devices in the list are exported.

Field Description
computerId Identification number for the device.
name Device's name.
guid Globally Unique IDentifier for the device.
status Active, deauthorized, deactivated, or blocked
active TRUE: Device is active
FALSE: Device is deactivated
blocked TRUE: Device is blocked
FALSE: Device is not blocked
alertState Backup alert state of this device.
userId Identification number of the device's user.
orgId Identification number of the device's organization.
lastConnected Time since this device sent any backup data to the specified destination.
osName Operating system of the device.
osVersion Version of the operating system of the device.
osArch Architecture of the device.
address IP address the CrashPlan app or SharePlan app last reported to the master server.
remoteAddress

CrashPlan for Small Business (previously CrashPlan PRO) : The address CrashPlan's cloud sees for this device.

CrashPlan PROe and SharePlan: Device's IP address from your master server's perspective.

javaVersion Version of Java that the CrashPlan app or SharePlan app uses on this device.
timeZone Time zone the device last reported to the master server.
displayVersion Version number for the device's installation of the CrashPlan app or SharePlan app.
service Indicates if the device is using the CrashPlan app or the SharePlan app.
targetComputerId
CrashPlan PROe Only
Identification number of the device used for computer-to-computer backup.
targetComputerGuid
CrashPlan PROe Only
Globally Unique IDentifier for the device used for computer-to-computer backup.
targetComputerName
CrashPlan PROe Only
Name of the backup destination of the device used for computer-to-computer backup.
targetComputerOsName
CrashPlan PROe Only
Operating system for the device used for computer-to-computer backup.
targetComputerType
CrashPlan PROe Only
Type of device used for computer-to-computer backup. This is either a SERVER or DEVICE.
selectedFiles Total number of files selected for backup from this device.
selectedBytes

Total number of bytes selected for back up.

todoFiles

Total number files remaining to back up.

todoBytes

Total bytes of data remaining to back up.

archiveBytes

Total size of files selected for back up and sync.

billableBytes Amount of data that is billable.
lastActivity Time since the device sent any backup data to the specified destination.
lastCompleted Time since the device last completed a backup to the specified destination.
lastConnected Time since the CrashPlan app last connected to the master server.
using

TRUE: An archive for the device exists in the Code42 environment.

FALSE: No archive exists for the device in the Code42 environment.

targetAlertState Backup alert state for the device used for computer-to-computer backup.
percentComplete Percentage of backup that is complete.

CrashPlan device details

You can access device details by clicking a device in the Devices list, or by selecting a device in the User Detail View. The details for a CrashPlan device are described below.

Note: There is an action menu for the device (f) and another action menu for individual archives (r), each with a unique set of commands.

Device Details CrashPlan

Item Description
a Service

Displays which service the device is using:

  • CrashPlan logo CrashPlan
  • SharePlan logo SharePlan
b Operating system Displays this device's operating system. The mouseover displays operating system version.
c Device name Name for this device. Go to Action menu > Edit > General or to the CrashPlan app to update.
d GUID Globally Unique Identifier for this device.
e Username The username for the user that owns the displayed device.
Click to view the User Detail pane.
f Action menu (device) The action menu displays the actions that you can perform on this device.
g Connection Status Time since this device last connected to the master server.
h IP Address The IP address the CrashPlan app last reported to the master server (as reported by the device's operating system).
i Restores The number of restores initiated for files backed up from the displayed device.
Click to view the full Restore History.
j Version Version number for the device's installation of the CrashPlan app.
k Date Created Date the device was created within the system.
l Destination Name of the backup destination. The icon next to the destination name indicates whether the destination is a cloud destination (cloud icon), a device location (computer icon) or a local folder destination (hard drive icon).
m Store point The store point where the backup archive resides.
Click to view the store point's details.
n Selected Amount of data on this device that is selected for backup
o Backup Status

Progress bar representing the amount of data backed up and the amount remaining. Backup Status displays Online if the device is currently connected to the destination. If the device is not connected to the destination, Backup Status displays the last time this device was connected regardless of whether or not backup activity occurred.

Backing up:

Device Backup Status

Offline:

Device Backup Status Offline

Online (connected but not currently backing up):

Device Backup Status Online

Progress bar colors represent alert state:

Green - Recent backup has occurred
Yellow - warning state
Red - critical state

Warning and critical states are determined by reporting settings.

p Last Activity The time since this device sent any backup data to the specified destination.
q Completed The time since this device last completed a backup to the specified destination.
r Restore Displays Restore window in which you can select the files / folders that you want to restore from this archive. View Tutorial for additional information.
s Archive action menu Actions or commands you can perform on the specified backup archive.
t Used Storage Total amount of data stored in this device's backup archive at the specified destination.
u Storage The amount of data stored from this device. Graph shows the past 30 days. Data is updated once per day.
v Current Bandwidth Current outbound bandwidth for backup to an online destination.
w Bandwidth Outbound bandwidth for backup to online destinations. Shows data for the past hour.
x Settings Read-only display of device settings for the selected device. Go to Action menu > Edit to change settings for this device.

Device Action menu

From the action menu for a CrashPlan device, you can perform the following tasks.

Command Description
Edit Displays Device Settings sheet where you can edit settings for this device.
Upgrade Initiate the upgrade for this device. The manual upgrade feature is intended for testing the CrashPlan app upgrade prior to upgrading all of your production CrashPlan app devices. Once a manual device upgrade has been triggered, it cannot be canceled. Status information during the upgrade is displayed on the device. Additional information on testing the upgrade is available in the upgrade instructions for each specific version.

This action is available only when a CrashPlan app upgrade is available and device auto-upgrades is disabled.

Deactivate Deactivate device. This action is only available if the device is currently active. Deactivation stops user backups.
Activate Activate a device that is currently deactivated.
Block Signs out the user and prevents future sign-in for this device until the device is unblocked. Backup continues and archives remain active and stored. Not available when the selected user is currently blocked.
Unblock Unblock a currently blocked device. Only available when the selected device is blocked.
Adopt a Computer Designate that this device to assume the backup archive and GUID of another device. View Tutorial for additional information.
Deauthorize Deauthorize this computer.
Pause Backup Pauses backup for a selected device.
Resume Backup Resumes a backup that has been paused for a selected device.
Restart Backup Engine Restarts the backup engine for a selected device.
Scan folders Scan folders for file changes and deleted files.
Retrieve logs Displays log screen. You can choose from a list of logs.
Send log files Used in response to a request from our Customer Champions to send your log files, this action displays a window in which you can enter your support ticket. When you click send, the necessary log files are sent to support with the associated support ticket number.
Print Print a list of currently selected users. If no user is selected, all users in the list are exported.

Archive Action menu

From the archive action menu on the Device Details page, you can do the following:

Command Description
Migrate Archive Moves backup archives onto a different store point. You have the option to specify which store point should hold the archive data.
Maintain Archive Reclaims space in the backup archive by immediately applying file selection or retention policy changes (such as how many versions to keep and how long to keep deleted files). Overrides the Maintain archives… interval.
Reset Archive Removes backup data at this destination that originated from this device. If this client continues to back up to this destination the archive will restart from the beginning.
Resume Backup Resumes a backup that has been paused for a selected device.
Pause Backup Pauses backup for a selected device.

Settings

View this device's general, backup, account, and security settings. You can also view this device's backup history.

For more information about these settings or to change them, please see the Device Settings reference guide.

General

Learn More

Device Details CrashPlan General

Backup

Learn More

Device Details Crashplan Backup

Reporting

Learn More

Device Details Crashplan Reporting

Security

Learn More

Device Details Crashplan Security

Network

Learn More

Device Details Crashplan Network

History

If the device is online and the CrashPlan app is running, you can view the device's history in the console from this screen.

History is only available on a master server to users with the SYSADMIN or System Administrator user roles.

Learn More

Device Details CrashPlan History

Reference

Code42 platform version 4.3 & later

Device Details Crashplan Reference

Item Description
a External Reference Displays optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.
b Notes Displays optional descriptive information.

SharePlan device details

You can access device details by clicking a device in the Devices list, or by selecting a device in the User Detail View. The details for a SharePlan device are described below.

SharePlan Device Details

Item Description
a Service Displays the service for this device. The mouseover displays service name.
b Operating system Displays this device's operating system. The mouseover displays operating system version.
c Device name Name for this device.
d GUID Globally Unique Identifier for this device.
e Username

The username for the user that owns the displayed device.

Click to view the User Detail pane.

f Action menu The action menu displays the actions that you can perform on this device.
g Connection Status Time since this device last connected to the master server.
h IP Address The IP address the SharePlan app last reported to the master server (as reported by the device's operating system).
i Version Version number for the device's installation of the SharePlan app.
j Date Created Date the device was added to your Code42 environment.
k External Reference
(Version 4.3 & later)
Displays optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.
l Notes
(Version 4.3 & later)
Displays optional descriptive information.

Device Action menu

Command Description
Upgrade Initiate the upgrade for this device. The manual upgrade feature is intended for testing the SharePlan app upgrade prior to upgrading all of your production SharePlan app devices. Once a manual device upgrade has been triggered, it cannot be canceled. Status information during the upgrade is displayed on the device. Additional information on testing the upgrade is available in the upgrade instructions for each specific version.

This action is available only when a SharePlan app upgrade is available and device auto-upgrades is disabled.

Deactivate Deactivate device. This action is only available if the device is currently active. Deactivation stops sync activity on the user's device.
Activate Activate a device that is currently deactivated.
Block Signs out the user and prevents future sign-in for this device until the device is unblocked. Syncing with the enterprise server ceases. If files and folders have already synced with a device, these files and folders are not deleted and can still be viewed and edited as normal. platform4}} ceases. If files and folders have already synced with a device, these files and folders are not deleted and can still be viewed and edited as normal.
After you unblock a user, syncing with the enterprise server resumes when the user signs in to the enterprise server resumes when the user signs in to the SharePlan app.
Not available when the selected device is currently blocked.
Unblock Unblock a currently blocked device. Only available when the selected device is blocked.
Deauthorize Deauthorize SharePlan on this device.
Print Print a list of currently selected users. If no user is selected, all users in the list are exported.

Restore history

View the Restore History by clicking the number of restores from the CrashPlan Device Details.

Restore History

Item Description
a Action menu Includes options to Print or Export (as CSV) the restore information.
b Operating System Displays the operating system of the device that received the restored data.
c User User whose data was restored. A red warning icon Warning Icon will appear if another user initiated the restore (via restoring from the administration console, for example).
d Restore To Device that received the restored data.
e # Files Number of files that were restored.
f Size Total size of the restored files.
g Transfer Rate Speed in Mbps of the file restoration.
h Restore Date Date and time the restoration occurred.
i Duration Total time taken to restore the files.

CSV export

Export all visible list items to a CSV file by selecting Action menu > Export All. If no device is selected, all devices in the list are exported.

Field Description
user User whose backup data was restored.
deviceName Name of device that received the restored data.
numFiles Number of files that were restored.
numBytes Total size of the files restored.
transferRate Speed in Mbps of restore job.
startDate Date the restore started.
endDate Date the restore finished.