The upgrade schedule is announced to customers each time we upgrade our public cloud. Refer to our customer communication, such as our Service Status Updates forum section, for details about the timing and duration of the upgrade process.
We plan all upgrades to our public cloud in phases that span several business days. We perform the Code42 platform upgrade in our public cloud before making the upgrade available to our customers.
Refer to the Code42 Public Cloud Version Policy for more details about upgrades to our public cloud.
You may encounter these symptoms during a Code42 public cloud upgrade.
The Usage and Destination graphs in the Dashboard may be temporarily inaccurate. The Licensing graphs are not affected.
View individual device statistics in the administration console instead:
|In Organizations and Users, statistics on storage utilization and backup progress may display incorrectly or display Not yet started.|
Affects only hybrid cloud deployments.
Acknowledge this alert from the administration console:
First, refer to our Service Status Updates for information about the upgrade process. If the symptoms persist for more than one business day beyond the upgrade period, contact our Customer Champions for enterprise support.