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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to on-premises authority server version 3.

Code42 Support

PROe Server 3.5.5: Moving A Storage Server To A Different Destination Fails

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to on-premises authority server version 3.

Moving a server from one destination to another fails. When initiating the move from the administration console, the move appears to succeed. However, the move fails on the back end.

Affects

Enterprise server version 3.5.5, all platforms

Diagnosis

After moving the server, com_backup42_app.log shows an INFO message with the following content:

DB:: T: Move Abandoned: DBTarget

Recommended solution

If you need to move servers between destinations, do so before upgrading to version 3.5.5. We recommend waiting 48 hours after performing a move operation to upgrade your environment to version 3.5.5.

Avoid moving servers from one destination to another while running enterprise server version 3.5.5. A fix for this issue was implemented in version 3.6.1.

If you have moved a server from one destination to another while running enterprise server 3.5.5 and are experiencing the above issue, please open a ticket with our Customer Champion team for a resolution. Include the server log files from the server that was moved.