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This article applies to CrashPlan PROe version 3.

Code42 Support

PROe 3.2.1.2 Unable to Add New Storage Server

This article applies to CrashPlan PROe version 3.

This article describes how to troubleshoot an issue in which adding a new storage server fails with a synchronization error.

Affects

  • New installations of CrashPlan PROe, version 3.2.1.2, created prior to June 7, 2012
  • Environments with a master server that was upgraded from 3.8.2010.2

Recommended solution

CrashPlan PROe Server installer files were updated on June 7, 2012, to correct this issue. To resolve the issue:

  1. Uninstall CrashPlan PROe Server from the storage server
  2. Download a new 3.2.1.2 installer file
  3. Install 3.2.1.2 on the machine that will become a storage server
  4. Proceed with the standard storage server configuration process