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PROe Unable to Add New Storage Server

Applies to:
  • CrashPlan PROe
This article describes how to troubleshoot an issue in which adding a new storage server fails with a synchronization error.


  • New installations of CrashPlan PROe, version, created prior to June 7, 2012
  • Environments with a master server that was upgraded from 3.8.2010.2

Recommended solution

CrashPlan PROe Server installer files were updated on June 7, 2012, to correct this issue. To resolve the issue:

  1. Uninstall CrashPlan PROe Server from the storage server
  2. Download a new installer file
  3. Install on the machine that will become a storage server
  4. Proceed with the standard storage server configuration process