Skip to main content

This article applies to CrashPlan PROe version 3.

Other available versions:

Version 4icon.qnmark.png

Code42 Support

Enterprise Server Action Required After Upgrading To OS X Mavericks

This article applies to CrashPlan PROe version 3.

Other available versions:

Version 4icon.qnmark.png

CrashPlan PROe is fully compatible with Apple's OS X Mavericks version 10.9. However, you may need to install or reinstall Java after upgrading to OS X Mavericks. This article describes the steps needed to ensure your enterprise server works properly after upgrading your system.


Mac systems upgraded to OS X Maverick (OS X v10.9) running CrashPlan PROe version 3.8.2010 and later

Before you begin

This article assumes you have already upgraded your Mac to OS X Mavericks.

  1. Open CrashPlan PROe on the enterprise server.
  2. When prompted, install Java.
    Software Update installs Java. If this installation fails, download Java 1.6 directly from Apple's support page.Install Java

After Software Update is finished installing Java, the administration console opens and CrashPlan PROe operates normally.

Alternative solution (CrashPlan PROe version 3.5.2 or later)

If you do not want to install Java 1.6, then it is possible to use Java 1.7 JDK by modifying the JVM file; however, this is an unsupported process that could have unintended consequences for other apps that also use Java.

This alternative solution requires CrashPlan PROe 3.5.2 or later.

Nonstandard process
The information presented here describes a configuration that some users have successfully implemented, but that are outside the scope of normal support. Our Customer Champions cannot assist you with tasks outside normal support, so you assume all risk of unintended behavior.

However, you might find additional support from other users in our forums: CrashPlan PROe use the Code42 customer community and CrashPlan for Small Business use the support forum. CrashPlan PROe customers, you can also contact your Customer Success Manager (CSM) at to engage the Code42 Professional Services team.


  1. Install Java 7 (Oracle JDK)
  2. Open the Terminal
  3. Open the Java 1.7 plist file for editing by entering this command:
    sudo nano /Library/Java/JavaVirtualMachines/jdk1.7.0_51.jdk/Contents/Info.plist
  4. Enter your password for the computer when prompted
  5. Edit the JVMCapabilities section as shown:




  1. Press Control+X to exit
  2. Press Y to confirm the changes
  3. When you see the prompt File Name to Write, press Enter to save to the existing location
  4. Restart your Mac

  • Was this article helpful?