This article applies to CrashPlan PROe version 3.
Other available versions:
Mac systems upgraded to OS X Maverick (OS X v10.9) running CrashPlan PROe version 3.8.2010 and later
Before you begin
This article assumes you have already upgraded your Mac to OS X Mavericks.
- Open CrashPlan PROe on the enterprise server.
- When prompted, install Java.
Software Update installs Java. If this installation fails, download Java 1.6 directly from Apple's support page.
After Software Update is finished installing Java, the administration console opens and CrashPlan PROe operates normally.
Alternative solution (CrashPlan PROe version 3.5.2 or later)
If you do not want to install Java 1.6, then it is possible to use Java 1.7 JDK by modifying the JVM file; however, this is an unsupported process that could have unintended consequences for other apps that also use Java.
This alternative solution requires CrashPlan PROe 3.5.2 or later.
The information presented here describes a configuration that some users have successfully implemented, but that are outside the scope of normal support. Our Customer Champions cannot assist you with tasks outside normal support, so you assume all risk of unintended behavior.
However, you might find additional support from other users in our forums: CrashPlan PROe use the Code42 customer community and CrashPlan for Small Business use the support forum. CrashPlan PROe customers, you can also contact your Customer Success Manager (CSM) at firstname.lastname@example.org to engage the Code42 Professional Services team.
- Install Java 7 (Oracle JDK)
- Open the Terminal
- Open the Java 1.7 plist file for editing by entering this command:
sudo nano /Library/Java/JavaVirtualMachines/jdk1.7.0_51.jdk/Contents/Info.plist
- Enter your password for the computer when prompted
- Edit the
JVMCapabilitiessection as shown:
<key>JVMCapabilities</key> <arrary> <string>CommandLine</string> </array>
<key>JVMCapabilities</key> <array> <string>JNI</string> <string>BundledApp</string> <string>CommandLine</string> </array>
- Press Control+X to exit
- Press Y to confirm the changes
- When you see the prompt File Name to Write, press Enter to save to the existing location
- Restart your Mac