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This article applies to CrashPlan PROe version 3.

Other available versions:

Cloud | Version 6 | Version 5 | Version 4icon.qnmark.png

Code42 Support

Device Backup Critical

This article applies to CrashPlan PROe version 3.

Other available versions:

Cloud | Version 6 | Version 5 | Version 4icon.qnmark.png

This article explains how to interpret the following alert, and how to respond to the alert. The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email. Alert Text Location Device name & GUID has not backed up for a critically long time. Email and Alerts Overview of the administration console Device backup critical Settings > Notifications of the administration console


Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.


This alert is triggered when an endpoint device has not backed up in a critically long period of time. The threshold, in days, for triggering the alert can be configured by an administrator.

The most common benign cause for this alert is that a device is powered off, often due to vacation or other absence.

Potential effects

  • Device is not backed up, resulting in user data being placed at risk
  • Problems with CrashPlan app that prevent end point backup

Recommended solution

To resolve this alert:

  1. Record the GUID of the affected device, as given by the notification message.
  2. Search for this GUID using smart search in the administration console, in order to determine which user and device has not been backing up.
  3. Verify that the CrashPlan app is running on the user device, and that the device is configured properly to back up to your destination. If necessary, troubleshoot the CrashPlan app on the endpoint device.

Alternatively, if you wish to adjust the critical threshold for receiving this alert for all devices:

  1. Go to Server Overview & Settings in the administration console
  2. Change the value for the Backup Critical field of the Alerts section

You may also change the critical threshold for a single device:

  1. Go to Devices > Device Details > Action menu > Edit > General
  2. Change the Critical field in the Alerts section

Acknowledge the alert

The alert will continue to appear on the Alerts Overview window in the administration console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.

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