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Code42 Support

Administration Console Prompts To Create Administrator Account

Applies to:
  • CrashPlan PROe
In CrashPlan PROe versions 3.4.1 to version 3.6.3, the administration console prompts you to create a new administrator account if you have not logged in for more than 90 days. However, because the previous administrator account still exists, you cannot replace the administrator account. To resolve this issue, use the Reset Admin Password script included with your enterprise server installation to restore access to your administrator account.

Affects

Enterprise servers for CrashPlan PROe version 3.4.1 to 3.6.3.

This issue does not affect version 4.0 and later of the Code42 environment.

Considerations

  • You need the first four characters of your master license key to reset your administrator password.
  • You must reset the administrator password from your master server.

Recommended solution

  1. Open a command line tool in your master server's operating system.
  2. Run the Reset Admin Password script, following the instructions at Reset Admin Password For Your Server.
    The script displays "Key fragment validated" and resets the administrator account to its default username and password.
  3. Open the sign-in page for your administration console, but do not fill in any fields.
    Do not enter your administrator account credentials
    Do not enter credentials in this step. If you fill out any of the fields, you will not be able to sign in.
    Sign in screen: press Create Account
  4. Click Create Account.
    You are signed in to the administration console.
  5. Go to My Profile > Action Menu > Edit.
  6. Use the Edit menu to reset the password from the default to a password of your choice.