Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, yes.
This article applies to on-premises authority server version 3.
This tutorial describes how to upgrade your environment from enterprise server version 184.108.40.206 to version 220.127.116.11.
The upgrade from 18.104.22.168 to 22.214.171.124 is a enterprise server upgrade. There is no upgrade for the CrashPlan app for version 126.96.36.199. View 188.8.131.52 release notes.
Enterprise server version 184.108.40.206 is compatible with:
- CrashPlan app versions: 3.6.3, 220.127.116.11
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.
If you have more than one enterprise server, upgrade the master server first.
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Upgrading your devices
There is no upgrade for the CrashPlan app for version 18.104.22.168.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment To 22.214.171.124.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment To 126.96.36.199.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade To Version 188.8.131.52.
If you have any questions about upgrading your enterprise server, please contact our Customer Champions.