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Identifying CrashPlan Devices That May Require Administrator Action

Applies to:
  • CrashPlan PROe
The administration console displays information about the backups that are running. An admin needs to quickly identify problematic backups without digging. Here is an overview of indicators that a backup might require intervention.

Alerts

As of CrashPlan PROe 3.5.4, system alerts now have their own top-level view. Administrators can view all actionable alerts in one place in the console. Alerts can be acknowledged, which hides the selected alerts from the main view.

The progress bar

Identify potential problems quickly with the progress bar. By default, if the color is:

  • Green - the destination has received new data within the past three days.
  • Yellow - signals a "warning" state, meaning the destination hasn't received any new data in three days.
  • Red - signals a "critical" state, meaning no new data in seven days.

You can configure the number of days that triggers either "warning" or "critical" alerts in the Server Settings.

Users and devices

Each user can have multiple devices, and each device can back up to multiple destinations. The Users and Devices overview screens combine the information for multiple backups into one progress bar.

Users tab

The progress bar in the Users tab shows the state of the device that is furthest along in the backup progress. If a user has multiple devices, you won't get an accurate progress of all devices for that user.

Devices tab

The best place to look for a quick overview is the Devices tab. This shows the progress of a specific device.

This potentially contains a combined amount of information, if the device backs up to multiple destinations. If the device's progress bar is green, then at least one backup is running without issue. Investigate further if the progress bar is yellow or red.

Device online

CrashPlan displays a device as online when it’s turned on and authenticated with the server. Use Last Backup / Activity to identify issues with the backups.

Last backup

In version 3.5.2 and older, the Last Backup ???eld has two potential references. Last Backup updates every time:

  • the computer sends data to the destination (during the initial backup), or
  • the backup reaches 100% completion

In version 3.5.3, the Last Backup ???eld is split into two ???elds:

  • Last Activity
  • Last Complete

Last activity

The Last Activity ???eld refers to the last time CrashPlan sent backup data to the destination. If there hasn't been activity for multiple days:

Last complete

The Last Complete ???eld refers to the last time CrashPlan completed a 100% backup. If this ???eld shows that the last 100% backup happened many days or weeks ago, CrashPlan is likely sending new data but a small amount of files are locked from being backed up.

For troubleshooting these situations, follow these articles:

Email warnings

The PROe Server sends out warning emails if a client isn't able to reach any backup destinations after a certain time period. The default is to send a 'warning' message after three days and a 'critical' message after five days. A warning email indicates that further investigation is needed.

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