Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to version 3.
As of CrashPlan PROe 3.5.4, system alerts now have their own top-level view. Administrators can view all actionable alerts in one place in the console. Alerts can be acknowledged, which hides the selected alerts from the main view.
The progress bar
Identify potential problems quickly with the progress bar. By default, if the color is:
- Green - the destination has received new data within the past three days.
- Yellow - signals a "warning" state, meaning the destination hasn't received any new data in three days.
- Red - signals a "critical" state, meaning no new data in seven days.
You can configure the number of days that triggers either "warning" or "critical" alerts in the Server Settings.
Users and devices
Each user can have multiple devices, and each device can back up to multiple destinations. The Users and Devices overview screens combine the information for multiple backups into one progress bar.
The progress bar in the Users tab shows the state of the device that is furthest along in the backup progress. If a user has multiple devices, you won't get an accurate progress of all devices for that user.
The best place to look for a quick overview is the Devices tab. This shows the progress of a specific device.
This potentially contains a combined amount of information, if the device backs up to multiple destinations. If the device's progress bar is green, then at least one backup is running without issue. Investigate further if the progress bar is yellow or red.
CrashPlan displays a device as online when it’s turned on and authenticated with the server. Use Last Backup / Activity to identify issues with the backups.
In version 3.5.2 and older, the Last Backup ???eld has two potential references. Last Backup updates every time:
- the computer sends data to the destination (during the initial backup), or
- the backup reaches 100% completion
In version 3.5.3, the Last Backup ???eld is split into two ???elds:
- Last Activity
- Last Complete
The Last Activity ???eld refers to the last time CrashPlan sent backup data to the destination. If there hasn't been activity for multiple days:
- Verify that the computer has been turned on and connected to the Internet.
- Access the client device to verify that it’s connected to the enterprise server or to the PRO Cloud and is operational.
- Run a Telnet test over port 4282 to the destination's IP Address to verify connectivity.
The Last Complete ???eld refers to the last time CrashPlan completed a 100% backup. If this ???eld shows that the last 100% backup happened many days or weeks ago, CrashPlan is likely sending new data but a small amount of files are locked from being backed up.
For troubleshooting these situations, follow these articles:
The PROe Server sends out warning emails if a client isn't able to reach any backup destinations after a certain time period. The default is to send a 'warning' message after three days and a 'critical' message after five days. A warning email indicates that further investigation is needed.