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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to on-premises authority server version 3.

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Code42 Support

Setting Up The PROe Hybrid Cloud

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to on-premises authority server version 3.

This tutorial explains how to configure the CrashPlan PROe Cloud Destination in a hybrid deployment and make it an available backup destination for users. Follow these instructions using the network and provider key information you received from your PRO Services engineer.

Before you begin

  • Your private enterprise server must be running the current version of CrashPlan PROe. Upgrades are available from the Upgrades guide.
  • Your master server must be publicly accessible on its primary network address and port.
  • Configure the following network rules:

For master servers behind a firewall, only the outgoing firewall rules (from your private master server to the CrashPlan PROe cloud on port 443) are required. However, we recommend that all of the above two-way firewall rules are implemented for optimal performance and synchronization with the CrashPlan PROe cloud. For a full list of network traffic requirements and recommendations, refer to TCP & UDP Ports Used By Code42 Products.

Code42 environment version support
If you are using Code42 cloud's storage, you must continually update your master server's version to match the Code42 cloud. See our Product Lifecycle Policy for details.

Steps

Configuring the CrashPlan PROe cloud destination

Before your users can back up to the CrashPlan PROe cloud, you must first configure the destination on your master server.

  1. Sign in to the Code42 console on your master server.
  2. Go to Destinations > Add to create a new destination for the CrashPlan PROe cloud.
  3. Enter a name for the new destination (e.g., CrashPlan PROe cloud).
  4. Check the box next to Provider.
  5. Paste the Provider Key you received from your PRO Services engineer into the Provider Key field.
  6. Click Create to create the destination.

Offering the CrashPlan PROe cloud destination

Once the CrashPlan PROe cloud destination is configured, you must then make that destination available for backup to your users.

You can choose to offer the CrashPlan PROe cloud destination as a global default or only to users within the organizations you choose.

Offer destination as global default:

  1. Sign in to the Code42 console on your master server.
  2. Go to Settings > Organization.
  3. Click the Destinations tab.
  4. Check the box next to the new CrashPlan PROe cloud destination that you configured.

Backup is now available to the new CrashPlan PROe cloud destination. All organizations that inherit settings from the global default level are able to back up to the new destination.

Offer destination to specific organizations:

  1. Sign in to the Code42 console on your master server.
  2. Go to Organizations.
  3. Choose an organization from the Organization List.
  4. From the Action Menu, click Edit.
  5. Click the Destinations tab.
  6. If Inherit destination settings from parent is checked, uncheck the box to view available destinations.
  7. Check the box next to the new CrashPlan PROe cloud destination.
  8. Click Save.

The destination you offered is now available for backup from the selected organization's users.

Disabling inheritance
If inheritance is disabled for an organization, that organization is not affected by changes to its parent organization.

Restoring from the CrashPlan PROe cloud destination

There are several ways to restore files from the CrashPlan PROe cloud destination using the Code42 console, including zip file restores, server file system restores, and device restores. Using a CrashPlan PROe hybrid cloud to restore files from the Code42 console follows the same process as a standard CrashPlan PROe configuration.

Restrictions

  • You must connect to the Code42 console using HTTPS over TCP port 4285 to restore files from the Code42 console. If you do not, your web restore may fail. Other methods of restoring, such as restoring files from the CrashPlan app, communicate on a different port. They are not affected by restrictions on port 4285.
  • You cannot use the primary administrator account (the first account created on your master server) to restore from a provider destination. To restore from a provider destination, simply create a new user account with the necessary roles, and use that account to restore files from the Code42 console.
  • If your master server is not available:
    • CrashPlan app devices that have already connected to the Code42 cloud can continue to back up and restore normally.
    • New CrashPlan app devices cannot connect to the Code42 cloud until the master server is available.