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Code42 Support

Adding Users From The Administration Console

Applies to:
  • CrashPlan PROe
There are three different ways to add users to your Code42 environment via the administration console. This article covers each option and provides step-by-step instructions for adding users by: Entering information manually for each user Uploading a text file with a list of users Sending email invitations For information about authenticating users with LDAP, please see Integrating With LDAP For User Authentication.

Considerations

After a user is added, the CrashPlan app must be installed on each user's device in order to begin backing up.

Before You Begin

  • Establish the primary and secondary network addresses under Settings > Server. This must be configured properly in order for users to sign in.
  • If you are adding users manually or by uploading a text file, determine the usernames and passwords for all users you want to add. Passwords must be at least 5 characters in length. For enhanced security, Code42 strongly recommends using longer passwords with a mix of uppercase and lowercase letters, numbers, and symbols.

Add Users Manually

Entering information manually for each user is an easy way to quickly add a few users.

Add Users Manually
If you need to add many users at once, please see the options below for uploading a text file or sending email invitations, both of which are faster and more efficient ways of adding large groups of users.

Steps

  1. Sign in to the administration console
  2. Select Users from the menu on the left
  3. Select Add a New User Add New User Icon
  4. Select Add Users
    Add Users
  5. Select an organization for the new user
  6. Enter the user's first name, last name, email address, username, and password
  7. Select Add User
    Enter User Information
  8. Download and install the CrashPlan app on the endpoint device and sign in with the new user account.

Add Users By Uploading A Text File

Adding users by uploading a text file allows you to easily create many new user records all at once.

Steps

  1. Sign in to the administration console
  2. Select Users from the menu on the left
  3. Select Add a New User Add User New Icon
  4. Select Add Users
    Add Users
  5. Select an organization for the new user
  6. Click "Download sample file" to download the template for adding users
  7. Modify the sample file:
    1. Delete the sample entry for "John Doe"
    2. Add the information for your users in the following format (one line per user): firstName,lastName,username,email,"password"
    3. Remove the username field entirely from the text file (public cloud only) 
  8. Save the modified file
  9. Drag and drop your saved users .txt file onto the Click or Drag and Drop File button, or click the button to browse for your user .txt file
  10. Select Add Users
    Upload User File
  11. Download and install the CrashPlan app on the endpoint device and sign in with the new user account.

Invite Users By Email

Adding users by email invitation is a quick way to deploy to any number of users. With this method, users receive email instructions for getting started on their own.

Before You Begin

Make sure that your Code42 environment is properly configured to send emails to users. Email settings are located under Settings > Server > Email.

Steps

  1. Sign in to the administration console
  2. Select Users from the menu on the left
  3. Select Add a New User Add New User Icon
  4. Select Invite Users
    Invite New Users
  5. Select an organization for the new user
  6. Complete the form:
    1. Enter a comma-separated list of email addresses
    2. Enter a reply to address
    3. (Optional) Customize the subject and message to be sent to your users
  7. Click Send
    Send Email To Users

Your users will receive an email with instructions for getting started.

Sample Email