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Code42 Support

Organizations Reference

Applies to:
  • CrashPlan PROe

Overview

Organizations are the Code42 environment's way of grouping users. You can configure different organizations to use different settings, different backup destinations or even use different LDAP servers to authenticate users.

Organization, user, and device hierarchy

There are three layers for managing users and devices in the Code42 environment: organizations, users, and devices.

Organization

A group of users. You can define many settings at the organization level, allowing you to configure organizations with different settings for a variety of purposes. Each user can belong to only one organization. An organization can contain child organizations, and an organization can exist without containing any users.

User

Represents a single account within your Code42 environment. A user account has a single set of login credentials (username and password) and a single encryption key for all backups. A user always belongs to one (and only one) organization.

Device

Represents a single computer or mobile device within your Code42 environment, and is uniquely identified by its GUID. A device is always associated with a single user.

Organization overview

The list of organizations displays the following information about the organizations in your enterprise.

Click a name in the list of organizations to view more detailed information about that org. When you view an organization, you can use the commands on the Organization Action menu to perform organization-related operations.

Organizations Overview

Item Description Click to view
a Action menu Contains commands available in the organization list view
b Add organization Click to create a new organization.
c Click to select all the organizations in the list
d Name Organization name Organization Detail for selected organization
e Users Number of active users assigned to the organization User List for selected organization
f Devices Number of devices registered to users in this organization Device List for selected organization
g Sessions Number of devices currently connected to this organization's destinations Organization Detail for selected organization
h Selected Total size of files selected for backup Organization Detail for selected organization
i Total Total amount of disk space used for backed up files Organization Detail for selected organization
j Change Average change in the size of backup archives per day Organization Detail for selected organization
k Cold Amount of data in cold storage (backup archives belonging to deactivated users) Cold Storage for all devices assigned to the selected organization

Action menu

Command Description
Show Active View all active organizations
Show Deactivated View all deactivated organizations
Block Block this organization and all it's users and devices. Backup will continue, but users within this organization will be unable to sign in or restore. This action is available when the organization is not currently blocked.
Unblock Unblock this organization and any blocked users or devices within this organization. This action is available when the organization is currently blocked.
Change Organization Move the organization to a different parent organization
Export Export selected item to CSV file. If no item is selected, all items in the list are exported.
Print... Print selected items. If no item is selected, all items in the list are printed.

Add a new organization

Use the Add a New Org command to create a new organization at the top-level.

File:Staging/DOC-3844/Organizations_Reference/organizations-add-organization.png

Command Description
Organization Name Unique name of new organization
Hosted Select only if you are providing space for another Code42 environment to use

CSV export

Export all visible list items to a CSV file by selecting action menu > Export All. If no organization is selected, all organizations in the list are exported.

Field Description
orgId Identification number for the organization.
parentOrgId Identification number for the parent organization.

orgName

Name of the organization.
registrationKey Registration Key for this organization.
status Organization is active or blocked.
active TRUE: Active
FALSE: Blocked
blocked TRUE: Blocked
FALSE: Not blocked
computerCount Number of devices registered to users in this organization.

warningCount

Number of warning alerts for this organization. A warning alert happens when a device has not backed up to any destination for longer than the number of days defined in the Organization's Settings

criticalCount

Number of critical alerts for this organization. A critical alert happens when a device has not backed up to any destination for longer than the number of days defined in the Organization's Settings.

targetComputerGuid
CrashPlan PROe Only

Globally Unique IDentifier for the device used for computer-to-computer back up.

selectedFiles

Total number of files selected for back up.

selectedBytes

Total number of bytes selected for back up.

todoBytes

Total bytes of data remaining to back up.

todoFiles

Total number files remaining to back up.

archiveBytes

Total size of files selected for back up and sync.

Details

Organization Details displays stats and settings for the selected organization. Items in bold are clickable and display detail reports.

Organizations Detail page

Item Description
a Action menu The action menu contains the actions that you can apply to this organization.
b Users Number of users in this organization. Click to view the users in detail.
c Restores Number of restores that have occurred in this organization. Click to view the restore history in detail.
d Cold Cold storage use by this organization. Click to view the cold storage use in detail.
e Registration Key Registration Key for this organization
f Date Created Date this organization was created
g Online Statistics of currently connected devices
h Stored Statistics of data stored for this organization.
i Storage Utilization Comparison of storage by user. Chart regions are clickable.
j Backing Up Statistics of devices currently backing up.
k Org Info Tabs showing current organization settings

Action menu

Command Description
Edit Edit organization settings including name, quotas, destinations, reporting and security
Device Defaults Edit default device settings for this organization
Add a Child Organization Add a new organization that is subordinate to the selected organization
Add a User Add a user to this organization
Invite Users Send an invitation via email to back up
Activate Activate a deactivated organization. Deactivated users and devices must be activated individually. This action is available when the organization has been deactivated.
Deactivate Deactivate this organization and all associated users and devices and place all backup archives into cold storage. When an organization is deactivated, the word “deactivated” plus a timestamp is appended to the name. This action is available when the organization is active.
Block Block this organization and all it's users and devices. Backup will continue, but users within this organization will be unable to log in or restore. This action is available when the organization is not currently blocked.
Unblock Unblock this organization and any blocked users or devices within this organization. This action is available when the organization is currently blocked.
Change Parent Organization Change this organization's parent organization. Settings remained unchanged when the organization's parent is changed.
Email Backup Report Email a backup report for a specified period to organization managers or other email addresses of your choice
Print Creates a printable version of the organization detail sheet

Edit

From the Organization Details action menu, select Edit to access settings for quotas, destinations, reporting, and security. Each section is explained in detail below.

Quotas

File:Staging/DOC-3844/Organizations_Reference/organizations-detail-edit-quotas.png

Item Description
a Name Name of this organization
b Usernames are email addresses When enabled, usernames are required to be in the format of an email address.
c Use inherited quota settings When enabled, this organization takes on the quota settings of the organization defaults (top-level organizations) or its parent organization (child organizations) and settings must be edited at the organization default or parent organization level.
d Maximum seats The maximum number of client seat licenses allowed to be in use for this organization.
e Move deactivated archives to cold storage for Allows you to set and view the cold storage period. After this period expires, the archives will be deleted from the store point's file system.
f Disk quota The total amount of storage the entire organization is allowed to consume.
g User disk quota The total amount of storage each user is allowed to consume across all devices.
h Web restore limit The amount of data users are allowed to restore for a single web restore session.
i Web restore limit for org admins

The amount of data organization managers are allowed to restore during a web restore. Note that this quota applies only to organization managers, not organization administrators.

Destinations

File:Staging/DOC-3844/Organizations_Reference/organizations-detail-edit-destinations-custom.png

Item Description
a Use inherited destinations When enabled, this organization takes on the destination settings of the organization defaults (top-level organizations) or its parent organization (child organizations) and settings must be edited at the organization default or parent organization level.
b Destinations Enable or disable backup to each of the configured destinations for users within this organization
c Account devices When enabled, users are permitted to back up to other devices within their own accounts
d Local folders When enabled, users are permitted to back up to local folders (local hard disk or external drives)

Reporting

File:Staging/DOC-3844/Organizations_Reference/organizations-detail-edit-reporting.png

Item Description
a Use inherited reporting settings When enabled, this organization takes on the reporting settings of the organization defaults (top-level organizations) or its parent organization (child organizations) and settings must be edited at the organization default or parent organization level.
b Send backup report Enable to send backup reports to org admins for this organization. Choose which days of the week you'd like to receive reports.
c Recipients Displays currently configured report recipients.
d Additional recipients Allows you to add or delete report recipients.
e Warning Devices that have not backed up to any destination for longer than the defined number of days are included on warning alert emails and highlighted in yellow in the admin console.
f Critical Devices that have not backed up to any destination for longer than the defined number of days are included on critical alert emails and highlighted in red in the admin console.

Security

Organization Security Settings

Item Description
a Usernames are email addresses Requires users to enter a username formatted as an email address when registering.
b Use inherited security settings When enabled, this organization takes on the security settings of the organization defaults (if the top-level organization) or its parent organization (if a child organization) and settings must be edited at the organization default or parent organization level.
c LDAP Servers Identifies LDAP servers to be queried during sign-in.
d RADIUS Servers Identifies RADIUS servers to be queried during sign-in.
e Use single sign-on Use a single sign-on identity provider for authentication. This option only appears if single sign-on is enabled via Settings > Security > Single Sign-On.
f Inherit default roles from parent Choose whether or not to use inherited default user roles.

Device defaults

Enable Use Inherited… Settings to cause this organization to use device default settings from the parent organization. Clear the check box to disable inheritance and change the device default settings for this organization. These are the same settings that appear on the Device Default Settings.

Add a child organization

Use the Add a Child Organization command to create a new organization under the currently selected organization.

File:Staging/DOC-3844/Organizations_Reference/organizations-add-organization_(1).png

Item Description
a Organization Name Unique name of new organization
b Hosted Enable if you are providing space for another Code42 environment to use

Add a user

File:Staging/DOC-3844/Organizations_Reference/users-add-user_(1).png

Item Description
a Add users one by one. In order to begin CrashPlan app backups, the CrashPlan app must be installed on each user's device(s).
b Add users in bulk by uploading a text file
c Download a sample text file for information on how to format the text file
d Upload the text file containing the users you'd like to add. In order to begin CrashPlan app backups, the CrashPlan app must be installed on each user's device(s).

Invite users

CrashPlan PROe only

You must have the Org Admin role or similar administrative permissions to use Invite Users.

File:Staging/DOC-3844/Organizations_Reference/organizations-detail-invite-user.png

Item Description
a Email addresses of user you want to invite.
b Subject line and body text of message that accompanies user instructions for downloading and installing.

Change parent organization

File:Staging/DOC-3844/Organizations_Reference/organizations-detail-change-parent.png

Item Description
a Search for parent org name.
b Results of search appear as you type.
c Cancel to return to dashboard.
d Moves organization to a new parent organization.

Email backup report

Applicable to CrashPlan PROe only.

File:Staging/DOC-3844/Organizations_Reference/organizations-detail-email-backup-report.png

Item Description
a Start of reporting period.
b End of reporting period.
c Indicate whether or not you want child organizations included in the report.
d Email addresses of report recipient. Click + to add email addresses to the list. Click X to remove an email address.

Restore history

View the Restore History by selecting an organization, then clicking the number of restores.

Restore History

Item Description
a Action menu Includes options to Print or Export (as CSV) the restore information.
b Operating System Displays the operating system of the device that received the restored data.
c User User whose data was restored. A red warning icon Warning Icon will appear if another user initiated the restore (via restoring from the administration console, for example).
d Restore To Device that received the restored data.
e # Files Number of files that were restored.
f Size Total size of the restored files.
g Transfer Rate Speed in Mbps of the file restoration.
h Restore Date Date and time the restoration occurred.
i Duration Total time taken to restore the files.