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Code42 Support

CrashPlan PRO Software Version Policy

Applies to:
  • CrashPlan PRO

Overview

In order to maintain the best service, Code42 supports specific versions of CrashPlan PRO software. As described in the Product Lifecycle Policy, this supported version policy is more restrictive than the general policy of supporting the two most current major software versions. This article names the specific versions of the CrashPlan app that are required for CrashPlan PRO, as well as the supported and unsupported operating systems for the currently-supported versions of the CrashPlan app.

For information about CrashPlan for Home, see the CrashPlan for Home Software Version Policy on our CrashPlan for Home support site.

Code42 Public Cloud Endpoint Version Policy

  • Code42 requires that customers use the latest supported version of the CrashPlan app. Previous versions must be upgraded by the dates established in this policy. Identify your version of the CrashPlan app to ensure you are using an up-to-date version.
  • When a new version of the CrashPlan app is available, Code42 automatically upgrades all devices that meet the system requirements for the new version.
  • When a new version of the CrashPlan app no longer supports use on an operating system, Code42 announces an end-of-support date for the CrashPlan app on that operating system. Code42 strives to announce the end-of-support date 45 days in advance.

Public Cloud Endpoint Version Requirements

CrashPlan App Versions Status In Code42 Cloud
4.8 Supported
4.7 and earlier Not supported

Supported Operating System Versions

The following reference guide is intended as a summary of operating systems supported for the currently-supported versions of the CrashPlan app. See CrashPlan's system requirements for a complete listing of minimum requirements for the CrashPlan app.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

Windows

Operating System Status In Code42 Cloud
Windows 10 Supported
Windows 8 Supported
Windows 7 Supported
Windows Server 2012 and 2012 R2 Supported
Windows Server 2008 R2 Supported

OS X

Operating System Status In Code42 Cloud
OS X El Capitan v10.11 Supported
OS X Yosemite v10.10 Supported
OS X Mavericks v10.9 Supported 

Linux

Operating System Status In Code42 Cloud

Linux using:

  • Kernel version 2.6.32 or later and
  • glibc version 2.9 or later
Supported 

Unsupported Operating System Versions

Operating System Last Supported CrashPlan App Version
OS X Mountain Lion v10.8

4.7

OS X Lion v10.7.5

4.7

Windows Server 2008 4.7
Windows Vista Service Pack 2

4.7

Windows XP

4.7

Mac OS X v10.6 Snow Leopard 4.21
Windows Server 2003 4.2
Mac OS X v10.5 Leopard 3.6.4
Mac OS X v10.4 Tiger 3.2

Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.