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Code42 Support

Policy Notifications

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

This page informs Code42 customers about changes, revisions, or updates to existing policies. The policy changes described below include implementation dates and links to further details.

The Platform Support Policy explains the guidelines and process that Code42 follows when ending support for platforms and versions of those platforms.

Active Notifications

Platform Retirement And End Of Support For Code42 Servers On OS X

Published: September 2016
Effective with: Major software version 6.0 

Code42 has announced the platform retirement and end of support for Code42 servers on OS X beginning with major software version 6.0. Existing installations of the most current Code42 server version 5 software on OS X can continue utilizing Code42 cloud services throughout the entire Code42 for Enterprise version 5 software lifecycle. For full details, see Platform Retirement For Code42 Servers On OS X.

End of Support for CrashPlan Version 3

Published: December 1, 2015
Effective date: March 31, 2016

Code42 has announced the end of support for CrashPlan version 3 per our Product Lifecycle Policy. The end-of-support date is March 31, 2016. For more information, see our End Of Support For CrashPlan Version 3 article.

Windows Phone Platform Retirement

Published: May 12, 2015
Effective date: March 31, 2016

Code42 has announced the platform retirement and end of support for Windows Phone beginning with major software version 4.0. With the release of CrashPlan mobile app version 4.2.0, Windows Phone users will not upgrade and will remain on CrashPlan mobile app version 3.5.4.0. Existing installations of the most current CrashPlan version 3 software on the Windows Phone platform can continue utilizing Code42 cloud services throughout the entire CrashPlan version 3 software lifecycle. For full details, see Windows Phone Platform Retirement article.

Solaris Platform Retirement

Published: April 2014
Effective date: March 31, 2016

Code42 has announced platform retirement and end of support for Solaris beginning with major software version 4.0. With the release of CrashPlan app version 4.2.0, Solaris users will not upgrade and will remain on CrashPlan app version 3.7.0. Existing installations of the most current CrashPlan app version 3 software on the Solaris platform can continue utilizing Code42 cloud services throughout the entire CrashPlan version 3 software lifecycle. For full details, see the Solaris Platform Retirement article.

Code42 Platform Version 4.3.4.1 Or Later Required For Public Cloud Before March 1, 2016

Published: November 5, 2015
Effective date: March 1, 2016

If your on-premises master server connects to the Code42 public cloud, you must upgrade your Code42 environment to version 4.3.4.1 or later before March 1, 2016. For more information on this required upgrade, review the Code42 Public Cloud Version Policy.

Amendment To Hardware Lifecycle Policy

Published November 5, 2015
Effective date: November 5, 2015

Our Hardware Lifecycle Policy has been changed to reflect that customers must purchase hardware maintenance and remote monitoring services throughout the life of the hardware, including the first year. Previously, the purchase price included the first year of these services.

Platform Retirement For Windows XP And Windows Vista

Published November 2015
Effective date: October 27, 2015

The platform retirement for Windows XP and Windows Vista begins with version 5.0.1 of the CrashPlan app and Code42 server. Customers can continue to use the 4.x versions of the CrashPlan app and Code42 server on Windows XP and Windows Vista until Code42 chooses to end support for the 4.x series software. For full details, see the Platform Retirement For Windows XP And Windows Vista article.

Platform Retirement For OS X Lion v10.7 And OS X Mountain Lion v10.8

Published November 2015
Effective date: October 27, 2015

The platform retirement for OS X Lion v10.7 and OS X Mountain Lion v10.8 begins with version 5.0.1 of the CrashPlan app and Code42 server. Customers can continue to use the 4.x versions of the CrashPlan app and Code42 server on OS X v10.7 and OS X v10.8 until Code42 chooses to end support for the 4.x series software. For full details, see the Platform Retirement For OS X Lion v10.7 And OS X Mountain Lion v10.8 article.

Platform Retirement And End Of Support For Mac OS X V10.6 Snow Leopard

Published September 2015
Effective date: March 31, 2016

The platform retirement and end of support for Mac OS X v10.6 Snow Leopard begins on March 31, 2016. Version 4.3.x of the CrashPlan app and Code42 server is the last supported version for computers running Mac OS X v10.6. As of March 31, 2016, Code42 will no longer provide support for any Code42 products running on Mac OS X v10.6 Snow Leopard devices. For full details, see the Platform Retirement And End Of Support For Mac OS X V10.6 Snow Leopard article.

Previous Notifications

Update To Product Lifecycle Policy

Published: August 12, 2015
Effective date: Ongoing

Code42 has updated our Product Lifecycle Policy, our guidelines to help you plan for the future of your Code42 products. Review this updated policy for more information.

SharePlan End Of Sale And End Of Support

Published: August 12, 2015
Effective date: August 22, 2015 and December 31, 2015

Code42 has announced the end of life for SharePlan, per our Product Lifecycle Policy. SharePlan's end-of-sale date is August 22, 2015, and its end-of-support date is December 31, 2015. For full details, see SharePlan End of Sale and End of Support.

Code42 Platform Version 4 Required For Public Cloud By December 31, 2015

Published: July 23, 2015
Effective date: December 31, 2015

If your on-premises master server connects to the Code42 public cloud, you must upgrade your Code42 environment to version 4.2.1 or later by December 31, 2015. For more information on this required upgrade, review the Code42 Public Cloud Version Policy.

Update To Minimum Required Version For Public Cloud Version Policy

Published: June 30, 2015
Effective date: August 31, 2015

If your on-premises master server connects to the Code42 public cloud, you must upgrade your Code42 environment to version 3.6.4.3 or later by August 31, 2015. This update to the minimum required version is due to a planned upgrade to the Code42 public cloud scheduled for early September, 2015. For more information on this required upgrade, please review the Code42 Public Cloud Version Policy.

Platform Retirement And End Of Support For Windows Server 2003

Published: July 2015
Effective date: July 14, 2015

Code42 has announced platform retirement and end of support for the CrashPlan app and Code42 server on Windows Server 2003 as of July 14, 2015. This means that on that date, Code42 will stop providing support for these products on computers running Windows Server 2003. For full details, see the Windows Server 2003 Platform Retirement article.

Public Cloud Version Policy

Published: March 31, 2015
Effective date: June 15, 2015

If your on-premises master server connects to the Code42 public cloud, you must upgrade your Code42 environment to version 3.6.3.2 or later by June 15, 2015. Code42 environments that are not at version 3.6.3.2 or later after June 15, 2015 will be unable to connect to the Code42 public cloud. This required upgrade is the result of a planned security upgrade. For more details, refer to the Code42 Public Cloud Version Policy or contact us.

Platform Retirement And End Of Support For Mac OS X V10.5 Leopard

Published November 2014
Effective date: May 31, 2015

In October 2014, Code42 announced platform retirement and end of support for Mac OS X v10.5 Leopard beginning May 31, 2015. Version 3.6.4 of the CrashPlan app and Code42 server is the last supported version for computers running Mac OS X v10.5. As of May 31, 2015, Code42 will no longer provide support for any Code42 products running on Mac OS X v10.5 Leopard devices. For full details, see the Platform Retirement And End Of Support For Mac OS X V10.5 Leopard article.

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