Skip to main content
Code42 Support

Code42 University Policies

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article outlines Code42 University education policies. For information about Code42 educational opportunities, see our website

Canceling Or Rescheduling

To make any changes to your Code42 education class registration, notify us via email at as soon as possible. You may designate someone else to attend class in your place as long as you notify Code42 no fewer than seven calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and is provided with course materials previously provided to you by Code42.  

If you cancel or reschedule, the following rules apply.

Action: Code42 Will Assess:
Canceling or rescheduling your registration 14 or more calendar days before the scheduled class start date No charge
Canceling your registration 1-13 calendar days before the scheduled class start date 100% of the class fee
Canceling your registration on the scheduled class start date 100% of the class fee
Absence from the class without notice 100% of the class fee

Code42 Changes

Code42 may cancel or reschedule a class at its discretion. Code42 will notify you via email at the email address provided with your registration if a class is canceled or rescheduled. Code42 will use best efforts to notify you at least 14 calendar days in advance of any class change or cancelation. You will not be charged for the canceled class and you will receive a 100% credit of the amount paid for such class to apply toward another class. In the event a class is rescheduled, Code42 will work with you to arrange your attendance at an alternate class.


Education classes offered by Code42 must be paid in advance and are non-refundable, except as otherwise noted in this cancelation policy. When purchasing a class or receiving credit for a class, you must participate in or use the credit for a class within six months, otherwise you waive your right to participate in such classes and will not be entitled to refunds of amounts paid for such classes.

Travel And Expenses

Code42 is not responsible in any way for any travel, expense, or other costs incurred by you, even if Code42 cancels or reschedules a class.


Education Class Documentation

Sharing, copying, posting images of, or reproducing Code42 education documentation or other class materials in any way is prohibited.

Recording And Streaming

Audio and/or video recording or streaming is not allowed at any time during the class.