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Code42 Support

Code42 University Policies

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)


This article outlines Code42 University education policies and the terms and conditions that govern your purchase and use of education services. For information about Code42 educational opportunities, see our website

Education Service Opportunities

Code42 University offers the following types of education service opportunities:

  • Education Passes:
    • On-Demand
    • All-Access
  • Single education classes

For more information about education passes and a list of classes, visit our website

Canceling Or Rescheduling

Education Passes: Self-Paced eLearning

You may make changes to your Code42 On-Demand or All-Access education pass self-paced eLearning registrations at any time and without penalty.

All-Access Education Pass: Attendance At Instructor-Led Classes

To make any changes to your Code42 instructor-led, All-Access Education Pass class registrations, notify us via email at as soon as possible. You may not designate someone else to attend class in your place.

If you cancel or reschedule your attendance at an instructor-led education class using your All-Access Education Pass, the following rules apply.

Action Timing Of Notice Code42 May Assess
Reschedule 7 or more calendar days before the scheduled class start date No charge
Cancel registration Fewer than 7 calendar days before class start date  100% of class fee* 
7 or more calendar days before class start date No charge
Absent from class No notice  100% of class fee* 

*In addition to assessing 100% of the class fee, Code42 may, in its sole reasonable discretion, place you on a wait list for all future instructor-led class registrations. In such an instance, Code42 would notify you 5 days prior to the instructor-led class date if space is available for you to attend.

Single Education Class

To make any changes to your Code42 education class registration, notify us via email at as soon as possible. You may designate someone else to attend class in your place as long as you notify Code42 no fewer than eight calendar days prior to the class start date. It is your responsibility to ensure that your replacement meets any course prerequisites and has the course materials previously provided to you by Code42.  

The following rules apply when changing your registration: 

Action Timing Of Notice Code42 Will Assess
Designate someone else to attend in your place 8 or more calendar days before class start date No charge
Reschedule 14 or more calendar days before class start date No charge
Cancel registration Fewer than 14 calendar days before class start date 100% of class fee
14 or more calendar days before class start date No charge
Absent from class No notice  100% of class fee

Code42 Changes To Instructor-Led Classes

Code42 may cancel or reschedule an instructor-led class at its discretion. Code42 will notify you via email at the email address provided with your registration if an instructor-led class is canceled or rescheduled. Code42 will use best efforts to notify you at least 14 calendar days in advance of any instructor-led class change or cancelation. If you do not have an All-Access Education Pass and purchased a single education class, you will not be charged for the canceled class and you will receive a 100% credit of the amount paid for such class to apply toward another class. In the event a class is rescheduled, Code42 will work with you to arrange your attendance at an alternate class.


Education service offerings provided by Code42 must be paid in advance and are non-refundable, except as otherwise noted in this cancelation policy. When purchasing or receiving credit for a single education class, you must participate in or use the credit for the class within six months, otherwise you waive your right to participate in such classes and will not be entitled to refunds of amounts paid for such classes.

Travel And Expenses

Code42 is not responsible in any way for any travel, expense, or other costs incurred by you, even if Code42 cancels or reschedules a class.


Education Class Documentation

Sharing, copying, posting images of, or reproducing Code42 education documentation or other class materials in any way is prohibited.

Recording And Streaming

Audio and/or video recording or streaming is not allowed at any time during the class. 

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