If you notice that some or all of your files appear to be missing from the Restore tab, read this tutorial to troubleshoot the issue.
There are several possible causes:
First, check your file selection in Backup > Files > Change to confirm that the files are included in your backup file selection. Removing files or folders from the backup file selection also removes them from the archive. If necessary, update your file selection to include the files.
If the files were moved to a location outside of the backup file selection, you can add the new location to your selection. CrashPlan will de-duplicate the data so it won't have to upload it again, and it will register that it's also being backed up from this new location.
If files were deleted from the source computer, they remain in the archive for as long as your deleted file retention settings specify (Settings > Backup > Frequency and Versions). To view and restore deleted files, check the show deleted files checkbox in the Restore tab.
If the previous steps haven't resolved the issue, your CrashPlan app may have cache issues. If you see all of the following conditions, this may indicate a problem with your local CrashPlan cache:
This is a display issue and is normally resolved by clearing your CrashPlan cache so the cache can rebuild itself. Clearing the cache is a safe operation and no backup data is at risk.
To rebuild the cache, you can use the backup.replace command described below. This command varies based on the product you are using.
Note: Upon issuing the command, CrashPlan immediately erases its cache files on your computer and starts synchronizing your file selection to your backup destinations. While it may look like the backup process is starting over, CrashPlan is rebuilding your cache. Please allow CrashPlan time to complete this process.
Check the Destinations section of the client's app.log to determine the destination GUID to use, then:
C:\ProgramData\CrashPlan\cacheinto the address bar
C:\Documents and Settings\All Users\Application Data\CrashPlan\cacheinto the address bar
/Library/Caches/CrashPlaninto the dialog