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    Home > CrashPlan > Latest > Troubleshooting > Manual Commands

    Manual Commands

    Applies to:
    • CrashPlan for Home
    • CrashPlan PRO
    • CrashPlan PROe


    Manual Commands can be accessed through the CrashPlan logo in the upper-right corner of the CrashPlan app. These commands can be used to generate log files, start and stop the backup service, assign a new GUID and more.

    How It Works

    1. Open the CrashPlan app.
    2. Double-click the CrashPlan logo in the upper-right corner to open the command-line area in the desktop.
    3. Enter commands in text area.
    • Enter commands without quotes.
    • The commands are case-sensitive, so be sure to enter commands in lowercase as shown.
    • Use commas to separate multiple commands on a line.


    Manual Command-Line Area

    Common Commands

    Command Results
    backup.replace <destination-GUID>    

    Recreates the client-side cache with data from the destination. Destination GUIDs listed below. See also "No Files Found" article.

    US and other (non-Australian) International customers:

    • CrashPlan Central: 42
    • CrashPlan PRO: 41
    • CrashPlan PROe: 43

    Australian customers:

    • CrashPlan Central: 61
    • CrashPlan PRO: 62
    • CrashPlan PROe: 63
    backup.scan (scan) Scan the selected back up paths for changed files.
    backup.set (set) Manage backup sets.
    backup.validate     Validate all or a given destination.
    deauthorize Deauthorize the computer. Logs out the current user, disables the backup service and requires log in to resume. Generally used to switch to a different user account.
    disconnect Disconnect all or the given computer.
    dump all     Print the client's state and configuration to the logs for easy reading. If possible, always issue this command before sending the logs to support.
    exit Exit the UI and turn off the background CrashPlan service.
    getlogs Get client log files for Support.
    guid Display computer's current identity (Globally Unique ID).
    guid deactivate     Deactivate this computer before the identity is reassigned.
    guid new     Assign a new, randomly generated computer identity.
    guid 99999     Reassign your computer identity to another in your account.
    help Show a list of available commands.

    View or set the Java JVM maximum heap size. See also our tutorial on using this command to increase the amount of memory allocated to the CrashPlan service.

    log Control logging levels.
    pause Pause the backup engine for 24 hours. Add number of minutes to pause for a different period: E.g. pause 30 pauses for 30 minutes.
    resume Resume backup.
    reauthorize (rz) Reauthorize with the server.
    reconnect Reconnect all or the given computer.
    restart Exit the UI and restart the background backup service.
    sleep Disable the backup service.
    shutdown (stop, exit) Shutdown the service.
    version Print the version date/time string given a long version number.
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    Last Modified
    12:43, 21 Apr 2014