The articles in this guide provide answers for all of your subscription-related questions.
Browse the articles below for additional topics, tutorials, and reference guides, or search this guide using the search bar to the right. You can view all articles included in this guide by selecting Articles from the menu above.
- Activating Your CrashPlan License Key
- This tutorial explains how to activate your subscription license key. If you've already started backing up with the 30-day free trial or CrashPlan Free, jump down to Already Using CrashPlan?
- Canceling Your CrashPlan For Home Trial Or Free Service
- If you have uninstalled or are no longer planning on using CrashPlan, our Customer Champion team can deactivate your account to cancel your free trial or suspend the free service. Deactivating your account removes your backup archives from all destinations and stops backup status emails from being sent to you.
Note: If you are attempting to cancel a subscription, see Canceling Your CrashPlan Subscription instead.
- Canceling Your CrashPlan Subscription
- You can cancel your subscription online from the CrashPlan web app. You will receive a pro-rated refund for any unused months left on the subscription. This tutorial provides a step-by-step guide for canceling your subscription.
- Changing Your CrashPlan Subscription
- This article describes how to modify or upgrade your CrashPlan for Home subscription. For example, these steps could be used to change from a monthly plan to an annual plan, or to change from an individual subscription to a family subscription.
- Remaining Time On Subscription
- You can view the time remaining on your CrashPlan for Home subscription(s) from:
Accounts tab of the CrashPlan app
Subscriptions section of My Account
- Signing Up For A CrashPlan For Home Subscription
- Many CrashPlan features are completely free, including the ability to back up locally and offsite to your friends. But if you want to get the most from your backup, a subscription to CrashPlan for Home might be for you. With a CrashPlan for Home subscription, you can back up to CrashPlan Central, use the CrashPlan mobile apps, create multiple backup sets, enable continuous versions, and more.
Whether you are brand new to CrashPlan, coming to the end of a free trial, or an existing user of the free version of CrashPlan for Home, this article provides step-by-step instructions for signing up for a CrashPlan for Home subscription.
- Subscription Renewal Error
- An active CrashPlan for Home subscription is required if you are backing up to CrashPlan Central. This article describes what to expect if a subscription renew fails.
- Turning On Subscription "Auto Renew"
- This tutorial explains how to set your billing preferences to auto renew your subscription.
- Updating Your Billing Information
- You can update your billing information online through your My Account settings. This article describes the process of updating your billing information.
- Upgrade From CrashPlan To CrashPlan PRO
- This article describes how to transition from CrashPlan for Home with a subscription to CrashPlan PRO.
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