Welcome to the CrashPlan for Home subscription guide! This guide includes instructions on how to start your 30-day full-feature free trial of CrashPlan for Home, as well as information on purchasing and managing a subscription to CrashPlan for Home.
If you purchased CrashPlan for Home but are unable to sign in, you must create an account.
Free Trial And Purchasing
Managing Your Subscription
Managing Billing Information
Canceling Your Subscription Or Account
Wait! There's more. Browse additional help topics below.
- Activating Your CrashPlan License Key
- This tutorial explains how to activate your subscription license key. If you've already started backing up with the 30-day free trial or CrashPlan Free, jump down to Already Using CrashPlan?
- Canceling Your CrashPlan For Home Trial Or Free Service
- If you have uninstalled or are no longer planning on using CrashPlan, our Customer Champion team can deactivate your account to cancel your free trial or suspend the free service. Deactivating your account removes your backup archives from all destinations and stops backup status emails from being sent to you.
Note: If you are attempting to cancel a subscription, see Canceling Your CrashPlan Subscription instead.
- Canceling Your CrashPlan Subscription
- You can cancel your subscription online from the CrashPlan web app. You will receive a pro-rated refund for any unused months left on the subscription. This tutorial provides a step-by-step guide for canceling your subscription.
- Changing Your CrashPlan For Home Subscription Type
- This tutorial explains how to change the type of subscription you are using. Specifically, if you would like to change from an individual to a family subscription (or vice versa), or change from a yearly renewal schedule to a monthly renewal schedule, follow the steps below.
For other changes to your subscription, such as adding time to your existing subscription, or changing your renewal date, see our overview article on changing your CrashPlan for Home subscription.
- Changing Your CrashPlan Subscription
- This article provides links to tutorials for making changes to an existing CrashPlan for Home subscription. Follow the link below for the type of change you would like to make.
- Changing Your CrashPlan Subscription Renewal Date
- After purchasing a CrashPlan for Home subscription, your subscription will renew on the same day the original was purchased for the type of subscription you have. For example, if you purchased a monthly subscription on January 14
, the subscription will renew on February 14
. This article describes how to change the renewal date if you have already purchased.
- Choosing A CrashPlan For Home Subscription
- This article describes your options for choosing a CrashPlan for Home subscription and provides information on managing billing and automatic renewals.
If you decide to purchase, you may also want to review our article for purchasing a subscription.
We offer a free 30-day trial of CrashPlan for Home. If you want to try CrashPlan for longer, you can purchase a single monthly subscription and use auto renew. If you aren't satisfied, simply cancel your subscription. Alternatively, you could buy a one-year subscription and cancel at any time for a pro-rated refund on any unused months left on the subscription.
- Combining Individual Subscriptions Into A Family Plan
- This tutorial explains how to combine multiple individual subscriptions that are under the same account (i.e., same account email and password) into a family plan.
Note, if you would like to combine individual subscriptions that are under different accounts, you must follow these instructions instead.
- Combining Separate CrashPlan For Home Accounts
- This tutorial explains how to combine two separate CrashPlan for Home accounts into a single account. Typically, this process is only recommended if you would like to license the computers from these accounts under a single family subscription. When you combine two accounts, you must must restart the backups of one account's devices.
If you would like to combine individual subscriptions for a single account into a family subscription, follow these instructions instead.
- PayPal Purchases
- Although it was once possible to purchase CrashPlan for Home with PayPal, we removed this payment option from our store for the reasons described below. If you need to cancel a subscription previously purchased with PayPal, follow the steps in this tutorial.
- Purchasing A CrashPlan For Home Subscription
- Whether you are brand new to CrashPlan, you are coming to the end of a free trial, or you use the free version of CrashPlan for Home, this article provides step-by-step instructions for purchasing a CrashPlan for Home subscription.
Note: For details on the types of subscriptions available, see our considerations for choosing a CrashPlan for Home subscription.
- Redeeming A CrashPlan For Home Gift Subscription
- This tutorial explains how to redeem your CrashPlan for Home gift subscription if you are new to CrashPlan. If you are already backing up with a 30-day free trial or CrashPlan Free, follow these instructions to activate your subscription instead.
- Remaining Time On Subscription
- You can view the time remaining on your CrashPlan for Home subscription(s) from:
Accounts tab of the CrashPlan app
Subscriptions section of My Account
- Renewing Or Extending Your CrashPlan For Home Subscription
- This tutorial explains how to automatically or manually renew your CrashPlan for Home subscription. To add additional time to your subscription, follow the steps below for extending your existing subscription.
- Retrieving CrashPlan For Home Order Receipts
- This article explains your options for viewing and retrieving receipts for CrashPlan for Home and CrashPlan PRO.
- Subscription Renewal Error
- An active CrashPlan for Home subscription is required if you are backing up to CrashPlan Central. This article describes what to expect if a subscription renew fails.
- Turning On Subscription "Auto Renew"
- This tutorial explains how to set your billing preferences to auto renew your subscription.
- Updating Or Removing Your Billing Information
- You can update or remove your billing information online through your My Account settings. This article describes how to update or remove your billing information.
- Upgrade From CrashPlan To CrashPlan PRO
- This article describes how to transition from CrashPlan for Home with a subscription to CrashPlan PRO.
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