We recommend using the CrashPlan app to restore files whenever you have access to one of your computers. The CrashPlan web app and the CrashPlan mobile app are convenient for restoring files when you are not near one of your computers. However, the CrashPlan app offers you the most flexibility. This article describes how to restore from the CrashPlan app.
Note: If you need to restore all of your files because you recently replaced a computer or the hard drive containing your operating system, refer to our Restoring All Files On A New Computer Or Drive guide instead.
If you are backing up to multiple destinations, you can choose the destination that you want to use to restore. See the considerations below for the type of destination you are using.
If you want to restore a specific file, you can enter a portion of the file name in the search field. You can also search for a particular file extension (for example, jpeg).
To search, enter your search term and click the search icon:
Some temporary and system files are hidden in the CrashPlan restore view because you do not typically need to interact with these files. Hidden files and locations do not appear in the file selection list by default. Select Show hidden files to view hidden files.
CrashPlan stores deleted files based on your version retention settings (the default setting is to never remove deleted files from your backup archive). To display or search for deleted files in the file tree, select Show deleted files. Learn more about retaining and restoring deleted files.
After you enable Show deleted files, your deleted files appear in the file tree and can be restored.
CrashPlan suggests default settings for restoring your files, including the version, permissions, and location of restored files, as well has how to handle file name conflicts. You can click the links in this restore description to see your options and change the selection.
CrashPlan restores the latest version of a file by default. However, you may want to restore a previous version, either because the file became corrupted, or you simply liked an earlier version better. CrashPlan backs up versions of your files based on your version retention settings.
To restore an earlier version of a file, click most recent to change the selection. Select the date and time for the file you want to restore.
By default, CrashPlan restores files with the permissions associated with the original file. However, if you are restoring the files to a different computer than the one where the file originated, it is best to restore using current permissions.
To restore files using your current computer's permissions, click original permissions to change it to current permissions.
By default, CrashPlan restores files to your computer's desktop. You can click Desktop to change your location. Your options include:
C:\Users\Jim\Documents. Later, you replace your computer and use a different username, so your new Documents folder is located at
C:\Users\James\Documents. If you restore your Documents folder to the original location, CrashPlan will create a folder labeled Jim under the
C:\Usersdirectory and restore the Documents folder there. In this scenario, you probably don't want to restore files to their original location.
If a file is restored to a location that already contains a file with the same name, CrashPlan defaults to renaming the original file with the prefix "original1." However, you can tell CrashPlan how to handle matching file names by clicking the rename option:
These considerations apply if you are, for example, moving from a Windows computer to a Mac computer.
If you are restoring files that were originally stored on an external hard drive, and that hard drive is not currently connected to the source computer, CrashPlan treats the files as missing. To restore:
When performing a restore, files are downloaded starting at the top of the tree and recurse down. So if your file structure looks like this:
CrashPlan will restore the files and folders in this order: